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Digital transformation

Decoding Customer Experience with the Metaverse in Retail

The Metaverse is expected to reshape the entire customer experience in the retail industry.

With the physical and digital worlds union, the Metaverse is here to craft an array of novel pathways to encounter things differently at each level. Every sector is embracing this digital transformation and utilizing these immersive technologies in its operations. 


Watch this insightful interview – ‘Exploring the Metaverse in Retail’ featuring Vidhya Krishnaswamy, Vice President, and Head of CPRD, India Business Unit at Capgemini, talking about the numerous ways in which the Metaverse is likely to redesign the retail landscape.

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