What’s Now Mumbai: Experiencing Retail – Bridging physical and digital
Location: Capgemini Applied Innovation Exchange Mumbai
Every retailer wants to charm customers with easy, convenient, and personalized experiences, but some fall into the trap of thinking those experiences only happen online. To deliver a seamless journey designed around how, when, and where customers really shop, retailers need to connect the dots between online and in-store interactions.
On the forefront of the digital transformation are retailer leaders that understand changing shopper behavior, driven by the appeal of shopping in both physical and online stores. They recognize that to be successful, they must break down the silos between the two.
Echoing with the thought, AIE Mumbai will have the first edition of What’s Now 2019 on Experiencing Retail – Bridging physical and digital. It will be an interesting platform to explore how technology is revolutionizing retail through IoT, AI and Immersive Technologies. The session will be an ideal place to discover thoughts on adoption with clients and analyst/ advisor community. Finally, the insights will help in answering questions and understand unforeseen problem areas/ develop problem statements.