26th Annual Shared Services & Outsourcing Week

 From operator to orchestrator – the new role for GBS
From operator to orchestrator – the new role for GBS

Read our paper with HFS exploring the future of global business services (GBS) and the role of outsourcing.

 The Frictionless Enterprise
The Frictionless Enterprise

Read an edition of our Innovation Nation magazine that focuses on implementing ways to detect, prevent, and overcome frictions in our clients’ business operations, delivering enhanced business outcomes in a value-focused way.

Creating a frictionless future for finance
Creating a frictionless future for finance

Read a collection of thought provoking articles on unlocking value from your finance function through implementing frictionless, AI-enabled finance operations.

Messer Gases develops a new approach to collections
Driving a seamless customer experience

Read the autumn 2021 edition of our Innovation Nation magazine to learn how Capgemini enables more meaningful and frictionless relationships between our clients, their front-line staff, and their customers.

ABB deploys Cadency by Trintech for more efficient financial processes
Moving to an autonomous supply chain

Read a paper by NelsonHall that identifies the challenges in supply chain transformation and the benefits organizations are looking for from implementing an autonomous supply chain.

Organizational change management – the missing link in intelligent automation

Read our paper on exploring new ways of working and how embedding change drives AI and automation success.

Delivering a frictionless employee experience

Read our spring 2021 edition of Innovation Nation on how we’re helping our clients deliver a frictionless, consumer-grade experience to their employees.


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To learn more, contact Capgemini’s Business Services at: businessservices.global@capgemini.com