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Capgemini at SAP Customer Experience LIVE

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Discover how you can create customer connections that matter with Capgemini.

Your customers’ expectations are higher than ever. They want to research, buy and consume products and services according to their own preferences. Giving customers personalized, tailored experiences that suggest and predict exactly what they may need when they are looking for it is the type of experience that will set your business apart.

We strive to understand your business in order to anticipate and realize those needs well in advance. Leveraging SAP C/4HANA, we create personalized, scalable, connected experiences tailored to the complex and evolving needs across any industry.

Live from the show floor, we showcased how we leverage Data, Commerce, Marketing, Sales and Service to create holistic, innovative and engaging customer experiences. This included several inspiring sessions that highlighted our latest solutions and thought-leadership, including:

 

Digital Sales Excellence: Elevating the Customer Experience with SAP Sales Cloud
The Amazons of the world have dramatically raised expectations when it comes to the customer experience, and B2B organizations are not exempt. To build a sales culture that makes the needs of the buyer a priority, Capgemini is helping companies tap into the power of the SAP Sales Cloud and transform their sales organizations. In this session, learn how we help guide salespeople to close more deals faster and better align their behavior to business goals by automating data flow, aligning the right resources at the right time, and efficiently delivering complex, intelligent quotes.
  • Speaker – Dave Harrelson, VP of Global Digital Commerce at Capgemini

 

SPSCI Realizes Operational Excellence using C4C Sales and Service
SPS Companies Inc. (SPSCI) is a 60-year-old manufacturer, processor, and distributor of steel products. In this session, explore how SPSCI launched SAP Cloud for Customer for two of its subsidiaries with a vision to grow in today’s competitive market. SPSCI and Capgemini will share how Steel and Pipe Supply and EXLTUBE implemented a business solution that is proactive instead of reactive, prompting sales and customer service to act while providing the information they need at their fingertips.
  • Speaker – Owen Carnes, IT Project Lead at SPS Companies, Inc.

 

Four Steps to Achieving Digital Sales Excellence
To build a sales culture that makes the needs of the buyer a priority, Capgemini is helping companies tap into the power of the SAP Sales Cloud and transform their sales organizations. In this session, learn how we help guide salespeople to close more deals faster and better align their behavior to business goals by automating data flow, aligning the right resources at the right time, and efficiently delivering complex, intelligent quotes.
  • Speaker – Dave Harrelson, VP of Global Digital Commerce at Capgemini

 

Unlocking the Future of Customer Engagement with C/4HANA
Capgemini research discovered over 80% of consumers are willing to pay more for a better digital experience. As most organizations know, one of the biggest challenges in building a compelling online experience is breaking down department silos and implementing the right technology to create seamless customer journeys across Sales, Service, Marketing and Commerce. By leveraging the power of SAP C/4HANA technology, Capgemini is excited to help businesses connect with their customers in new, innovative ways. This session will walk through platform benefits, customer engagement solutions and key offerings.
  • Speaker – Naresh Khanduri, Senior Director of Digital Customer Experience at Capgemini

 

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