先正达(Syngenta)重塑人力资源、提升雇员体验

通过与凯捷(Capgemini) 的合作,先正达(Syngenta)实现了全球人力资源流程标准化,引入一流数字工具,以实现更高效率及更优化的人力资源体验

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客户:先正达

Client: Syngenta

地区:亚太地区

Region: APAC

行业:农业

Sector: Agriculture

客户挑战:先正达需要吸引并留住高素质人才,以致力于改善全球粮食安全。

Client Challenge: Syngenta needed to attract and retain an extremely high caliber of talent to work on improving global food security

解决方案:通过与凯捷合作,先正达通过将其人力资源功能整合为单一的工作方式,然后实施一系列基于云计算的数字平台和工具,以实现更具响应性、更令人满意的人力资源体验。

Solution: By partnering with Capgemini, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR experience

Benefits:

  • 90% increase in employee satisfaction 雇员满意度提高90%
  • 75% reduction in customer complaints 客户投诉减少75%
  • More than 90% of tickets being resolved within two days 90%以上雇员诉求在两天内得到解决
  • 30% initial cost reduction in HR operating costs, followed by an additional 40% cost reduction 人力资源运营成本初步降低30%,随后又减少40%

转变人力资源以支持关键业务目标

Transforming HR to support critical business objectives

作为全球农业行业的领导者,先正达致力于提供世界一流科学和创新的农作物解决方案,为全球粮食安全挑战提供有效解决方案。为了实现这一宏伟的目标,先正达需要聘用极为优秀的高素质人才。这意味着需要运作一个高效且反应灵敏的人力资源部门,以克服在识别新人才和留存现有人才方面的挑战。

As a worldwide leader in the agriculture industry, Syngenta has dedicated world-class science and innovative crop solutions to providing effective answers to the challenge of global food security. To achieve this ambitious objective, the organization needs to employ an extremely high caliber of talent. This means operating a highly effective and responsive HR function to overcome the challenges of identifying and retaining new and existing talent.

2012年,作为全球评估的一部分,先正达开始审查其亚太地区的人力资源流程,并识别到一个机会——通过在所有地区调整人力资源工作方法,提高其支持潜在雇员和现有雇员的能力。为了确保项目成功,先正达需要一个转型合作伙伴来指导创建和实施适合其需求的独特解决方案。

In 2012, as part of a global review, Syngenta began an examination of its HR processes within the APAC region, and identified an opportunity to enhance its ability to support potential and existing employees by aligning its methodologies across all regions. To ensure the success of the project, Syngenta required a transformation partner that would guide the creation and implementation of a unique solution fit to its needs.

先正达选择凯捷作为合作伙伴,是基于双方既有的成功合作关系,及凯捷在提供有效全球转型解决方案方面的悠久历史。凯捷在人力资源转型、数字技术和农业行业方面的理解使其从其它先正达的潜在合作伙伴中脱颖而出。

Syngenta selected Capgemini as its partner based on the success of the two organizations’ existing relationship, as well as Capgemini’s well-established history of delivering effective global transformation solutions. Capgemini’s demonstrated understanding of HR transformation, digital technology, and the agriculture industry further singled it out from other potential partners.

标准化为数字化转型奠定基础

Standardization creates the foundation for digital transformation

先正达和凯捷首先对先正达的人力资源流程进行了彻底分析,以便就提高绩效的机会和解决方案需要应对的挑战达成共识。该研究强调,先正达需要按区域对其流程和工作方式进行标准化。

Syngenta and Capgemini started by conducting a thorough analysis of Syngenta’s HR processes to establish a shared understanding of the opportunities for improving performance and the challenges the solution needed to address. The study highlighted the need for Syngenta to standardize its processes and ways of working on a regionby-region basis.

2012至2015年,合作伙伴将先正达的所有人力资源流程整合到四个全球交付中心,其中包括设立一个侧重于先正达雇员的服务台。在亚太地区,这项工作始于中国,与所有人力资源业务的全球方针保持一致。

From 2012–2015, the partners consolidated all of Syngenta’s HR processes into four global delivery centers, which included implementation of a service desk focused on Syngenta’s employees. Within APAC, this work started in China by aligning with the global approach to all HR operations. Beginning in 2014, the Capgemini Business Services team in China then expanded its scope to work with Syngenta in Japan, Korea, Thailand, Vietnam, and Indonesia applying the same approach in those countries.

在此期间,亚太地区的人力资源项目帮助先正达在全球成功招募约22000名新成员。与此同时,该组织得以将运营成本降低30% ,同时扩大其人力资源职能的能力,以便更快地提供有效服务。

During this period, the HR projects within the APAC region contributed to Syngenta’s recruitment of around 22,000 new members around the world. At the same time, the organization was able to reduce the cost of operations by 30%, while expanding the ability of its HR function to provide effective services more rapidly.

这种标准化和整合为合作伙伴进一步探索通过其它数字化转型项目改善先正达人力资源流程的机会奠定了基础。

This standardization and consolidation created the groundwork for the partners to further explore
opportunities for improvements to Syngenta’s HR processes through other digital transformation projects.

Anita Ying - Regional Head of HR Operations, Syngenta China

最先进的数字工具提供更令人满意的人力资源体验

State-of-the-art digital tools deliver a more fulfilling HR experience

2015年,随着过渡工作的结束和流程整合的完成,先正达和凯捷继续推进人力资源转型,以支持业务变革,加强先正达的人才队伍,提供卓越的人力资源并塑造组织的文化和领导才能。更具体地说,这种过渡使合作伙伴能够以前所未有的方式评估人力资源服务——尤其是通过衡量雇员满意度。反过来,这也有助于明确哪些领域的服务需要进一步改进,并着手为人力资源服务用户创建正确的客户体验。

In 2015, with the transition finalized and consolidation complete, Syngenta and Capgemini continued the HR transformation to support business change, strengthen Syngenta’s talent pipeline, deliver HR excellence, and shape the organization’s culture and leadership. More specifically, the transition enabled the partners to evaluate HR services in ways that hadn’t been possible before – most notably by measuring employee satisfaction. This in turn made it possible to identify areas in which services needed improvement and to set about creating the right customer experience for HR service users.

下一代人力资源的全新运营模式

A new operating model for next-generation HR

这一切促成了先正达的 “下一代人力资源 “项目,这是一个由创新技术支持的全新运营模式,体现了先正达在运营上提升准确性、提高效率的决心。通过将全新自动化技术与人力资源团队现有专业知识相结合,以保持客户体验中的人性化元素,合作伙伴从2016年至2018年在亚太地区对公司流程进行了大规模更新。

This led to Syngenta’s “HR Next Generation” project, a new operating model supported by innovative technology that reflects Syngenta’s commitment to improving the accuracy and efficiency of its operations. By combining new automation technology with the existing expertise of HR teams that maintained the human element of the customer experience, the partners executed a widescale update of its processes across the APAC region from 2016–2018.

“下一代人力资源”项目于2018年年中上线,重点升级先正达的三个核心传统人力资源技术平台,用于在90个国家提供增强的雇员体验。在该项目中,合作伙伴引入了Workday, ServiceNow和RightAnswers, 以提供一套更适合先正达需求的新工具。

Going live in mid-2018, the HR Next Generation project focused on upgrading three of Syngenta’s core legacy HR technology platforms used to deliver an enhanced employee experience across 90 countries. During the project, the partners introduced Workday, ServiceNow, and RightAnswers to provide a new set of tools better fit to Syngenta’s needs.

在这些核心技术的基础上,合作伙伴还通过实施一系列数字工具使先正达的整个人力资源环境现代化,使企业能够为现有和新雇员提供更有效的服务。这些工具包括这些工具包括 SumTotal学习管理系统(LMS)、 ESCRIBA、 SumTotal 薪酬工具、横向数字教练、 Power BI 全球指挥中心和 UiPath 自动工资单文件生产机器人。

On top of these core technologies, the partners also modernized Syngenta’s entire HR landscape by implementing a range of digital tools that enabled the business to deliver more effective services to its existing and new employees. These tools included the SumTotal Learning Management System (LMS), ESCRIBA, the SumTotal compensation tool, a transversal digital coach, a Power BI global command center, and UiPath automated payroll file production robots.

此外,从2016年的印度尼西亚和泰国开始,到2018年的日本、越南和韩国,先正达和凯捷逐步将人力资源运营的控制和日常管理移交给先正达团队。这涉及全面的知识转让,为先正达的亚太地区合作伙伴关系团队提供了有关新技术和规章的必要专门知识,使他们能够在改造后的系统内为雇员提供有效的支持。

In addition, Syngenta and Capgemini transitioned control and daily management of HR operations over to Syngenta teams, beginning with Indonesia and Thailand in 2016 and then continuing with Japan, Vietnam, and Korea in 2018. This involved a comprehensive knowledge transfer that provided Syngenta’s APAC teams with the necessary expertise concerning the new technology and regulations to enable them to provide effective support within the transformed system.

James Eastwood - Global HR Delivery Director, Capgemini

降低成本,提高雇员满意度

Enhanced employee satisfaction at reduced cost

三阶段的转型计划和 “一个人力资源 ” 的团队理念使大家对先正达人力资源业务的认识有了很大的提高,并取得了一系列明显的成果,包括:

The three-phased transformation program and “One HR” team mindset has led to a substantially improved perception of Syngenta’s HR operations and a range of tangible outcomes, including:

  • 90% increase in employee satisfaction 雇员满意度提高90%
  • 75% reduction in customer complaints 客户投诉减少75%
  • More than 90% of tickets being resolved within two days  90%以上雇员诉求在两天内得到解决
  • Anywhere, anytime access to real-time information and less time spent on HR administration 随时随地获取实时信息,减少在人力资源管理上花费的时间
  • 30% cost reduction in HR operating costs from 2012–2015, followed by an additional 40% cost reduction as a result of the “HR Next Generation” program  从2012到2015年,人力资源运营成本降低30%, “下一代人力资源 ” 方案又将成本降低了40%
  • Reshaped learning services administration with cloudbased technology and service catalogue 基于云技术和服务目录重塑学习服务管理

2018年,先正达和凯捷决定将双方合作延长至2022年,从而巩固了长达10年专注于提供一流的客户体验、成功且高效的合作关系。合作双方将继续遵循“一个人力资源”的团队理念,将两个组织结合为一个团队,不断交流信息和专业知识。通过将先正达令人印象深刻的创新动力与凯捷在数字化转型和人力资源流程方面的知识相结合,双方将继续展示其领导能力和对卓越人力资源体验的承诺。

In 2018, Syngenta and Capgemini agreed to extend their contract through 2022, thereby cementing a successful and highly effective 10-year partnership focused on the delivery of a best-in-class customer experience. Together, the partners will continue to follow their “One HR” team mindset that combines both organizations as a single team to continuously exchange information and expertise. By combining Syngenta’s impressive drive for innovation with Capgemini’s knowledge of digital transformation and HR processes, the partners will continue to demonstrate their leadership abilities and commitment to a superior HR experience.

关于凯捷

凯捷集团是咨询、数字化转型、技术和工程服务领域的全球领导者。在不断发展的云计算、数字和平台世界中,集团始终处于创新最前沿,以帮助客户应对所有机遇和挑战。

凯捷凭借其50余年的悠久历史及深厚的行业专业知识,通过从战略到运营的一系列服务,帮助企业实现其业务目标。

凯捷坚信技术的商业价值来自于人,并通过人去实现。如今,它是一家拥有27万名员工的多元文化公司,员工遍布近50个国家。凯捷集团与Altran的2019年合并总收入为170亿欧元。

欢迎访问我们的网站 www.capgemini.com

始于人,成于事。

 

关于先正达(Syngenta)

先正达是一家领先的农业公司,通过帮助数百万农民更好地利用现有资源,帮助改善全球粮食安全。在90多个国家有28,000名雇员,他们正在努力改变作物的种植方式。通过合作关系、协作和良好增长计划,他们致力于提高农业生产力,挽救土地退化,加强生物多样性和振兴农村社区。

欢迎访问www.syngenta.comwww.goodgrowthplan.com