Digital transformation in any company requires extraordinary determination on the part of all stakeholders—it only works when every employee buys in. The impact of digital transformation is always dependent on many factors, like real-time operations, predicting new opportunities, and demonstrating transparency and trust.
The key factors influencing digital transformation are people, processes, and technology. Once these are made visible, the culture will shift to something that is focused on enabling digital transformation within the realms of customer outcome and service orientation. This will require more collaboration and information sharing to bring clarity that can be given to all stakeholders in assessing the impact.
An IT mindset that is nearly entirely driven by incident tickets cannot be your approach to digital transformation. Your transformation culture should learn from doing more things proactively. Intelligent deployment leads to improved productivity and efficiency for your business and enables you to act swiftly on your transformation, measure performance, and analyze results.
Mapping out your digital transformation according to desired outcomes
It’s always useful to map out your digital transformation on a matrix, by process-modeling your desired outcomes. Digital transformation is embracing a new culture and mindset apart from just being IT-savvy. It means embracing lightweight processes and governance, and should adopt agile and lean methodologies.
As you can see below, the success of digital transformation efforts is much higher when IT, processes, and people transform together.
A comprehensive digital transformation that equally incorporates IT, people, and processes can improve your efforts by up to 40%.
Have all your people bought in to your digital transformation strategy? Or is your IT department operating in a silo?
Drop me a line here to discuss how we can help you better advance your digital transformation efforts across your entire business.