Artificial Intelligence: Is it ready for primetime to deliver a differentiated customer experience to your customers?

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Artificial Intelligence (AI) is fast gaining significant attention in large enterprises owing to its ability to make real time impacts to the Customer Experience dimensions for end consumers.

Recent advancements in AI and specifically in Machine Learning (ML) is driving Internet of Things (IoT) based solutions at scale possible for solving key industry issues in sectors like Automotive, Industrial Engineering etc.

However, the big question being asked by many enterprises is about when to exploit the AI technology advancements to enhance their investments to deliver differentiated real time CX and how to blend together the innovation, design, insights and technology dimensions of their platforms. Advancing on PW2016 blog, I see Pegasystems as a great market example of an organization making continued investments into AI – specifically embracing AI onto the PEGA 7 platform (a software platform foundationally strong with RPA and a Customer insights engine for delivering the promise with AI Applications). Don Schuerman, CTO and VP Product marketing, Pegasystems talks about AI being a science fiction or business reality in a new article.

AI and its role in Cx and engagement will be a key topic at the approaching PegaWorld. Capgemini is a proud Diamond sponsor at PEGAWORLD 2017 in Las Vegas. Our strong partnership with Pega for realizing the above mission in the CX/UX space and our Digital Customer Experience  Practice has a strategic focus on the Pega 7 Platform as a technology platform to drive the customer engagement agenda for its client’s (by the way you can hear more about this in our session at event with client Swedbank). Pega continues to be recognized as the market leader across many CX facets in the Gartner and Forrester reports covering Customer Experience Digital Platforms. Alan Trefler, Founder and CEO of Pegasystems recently wrote a good article on AI@CISCO.

We are showcasing several market leading solutions in key sectors like Insurance, Banking, Manufacturing, Automotive, Life Sciences and Public Sector at the show. Come meet with us at Las Vegas during the PEGAWORLD 2017 from June 4th thru 7th. Meet our Expert’s to shape your customer engagement journey. I look forward to seeing you there.

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