Do you ‘do’ Robotics in HR?

Publish date:

“Do you ‘do’ Robotics in HR?” I have lost count of how many times in a week I am asked this question by HR leaders.

I find that it is a strange dynamic that many still believe that HR is ‘special’ and therefore robotics in HR should be ‘new’ or even disruptive. To me, this smells of a traditional HR leader that is led by technology trends rather than someone sitting in the driving seat crafting the organizational interaction or experience that they should drive.

So for my friends in HR who wonder if we ‘do’ robotics in HR, here are 3 key automation trends to consider:

1. Pro(cess)bots which are faster, more efficient, and reduce errors. They work in the back office and undertake repetitive tasks empowering HR teams to focus on the less mundane and critical tasks of business partnering and candidate/employee engagement.

2. Chatbots to power the employee helpdesk. These are critical to helping employees look for answers in their natural language while reducing the number of queries that actually convert into calls or emails. They look and feel like you are chatting to a human. Chatbots are essential when you implement new HR systems       like Workday or SuccessFactors which push the responsibility of people transactions to the thousands of managers out there.

3. ThinkBots using Artificial intelligence is what will truly disrupt HR where the processing technology is already leaps and bounds ahead of Finance or Supply chain functions. The application of this in HR is about 12 months away due to the complexity of human interaction. But it will get there.

So to answer the question—Do we ‘do’ Robotics in HR….doesn’t everyone?

Related Posts

Business Services

Automating the customer journey

Kishor Wikhe
Date icon January 27, 2020

Intelligent automation is an unprecedented disrupter that is leading to the development of...

Business Services

The evolving digital economy and next-generation operating models

Sanket Solanki
Date icon January 24, 2020

As the digital economy continues to evolve, so too should the way businesses operate, in...

Business Services

Reshaping the supply chain to meet modern customer demands

Jörg Junghanns
Date icon January 21, 2020

In today’s volatile commercial environment, supply chain flexibility has become paramount for...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information