Do you “do” robotics in HR?

Publish date:

“Do you “do” robotics in HR?” I have lost count of how many times in a week I am asked this question by HR leaders.

I find that it is a strange dynamic that many still believe that HR is ‘special’ and therefore robotics in HR should be ‘new’ or even disruptive. To me, this smells of a traditional HR leader that is led by technology trends rather than someone sitting in the driving seat crafting the organizational interaction or experience that they should drive.

So for my friends in HR who wonder if we ‘do’ robotics in HR, here are 3 key automation trends to consider:

1. Pro(cess)bots which are faster, more efficient, and reduce errors. They work in the back office and undertake repetitive tasks empowering HR teams to focus on the less mundane and critical tasks of business partnering and candidate/employee engagement.

2. Chatbots to power the employee helpdesk. These are critical to helping employees look for answers in their natural language while reducing the number of queries that actually convert into calls or emails. They look and feel like you are chatting to a human. Chatbots are essential when you implement new HR systems       like Workday or SuccessFactors which push the responsibility of people transactions to the thousands of managers out there.

3. ThinkBots using Artificial intelligence is what will truly disrupt HR where the processing technology is already leaps and bounds ahead of Finance or Supply chain functions. The application of this in HR is about 12 months away due to the complexity of human interaction. But it will get there.

So to answer the question—Do we ‘do’ Robotics in HR….doesn’t everyone?

Related Posts

Business Services

Capgemini’s Avancer program lifts women up

Aarti Srivastava
Date icon November 27, 2020

I want to use my 20 years of experience to help lift women so they can reach their career...

Artificial Intelligence

AI and ethics – why is it important?

Lee Beardmore
Date icon November 19, 2020

When customers feel comfortable being served by an organization’s AI systems, they are more...

Business Services

Digital transformation builds resilience during times of disruption

Kishor Wikhe
Date icon November 5, 2020

Digital transformation can help your organization create a more agile way of working,...