The future is always tricky to predict and, in keeping with Star Wars season, the dark side is always there to cloud everything. But as we all know in IT the ‘Cloud’ can be pretty cool, except of course when it leaks. Last month saw the final edition of Gartner’s Symposium/ITxpo 2015
in Barcelona, and I was fortunate to attend (courtesy of my Business Unit) and bear witness to some amazing predictions about the road ahead for our beloved / beleageured IT industry.
Judging from the target audience, and the number of people in attendance, it is safe to say that the future is at best unpredictable, and at worst unknowable, but Gartner’s Analysts gave it a good go; making bold statements about the state of things to be, within the next 5 years or so. The following are some key messages, observations and predictions which I took away from the event.
1. CIOs are keen to see exactly what lies ahead.
Obviously. However, it does confirm to my mind that the future is highly mutable, especially given the amount of change to be navigated on the journey towards digital transformation. I say ‘towards’ because, from all indications, there is likely no real end-point or destination to the journey of digital transformation. The changes (and challenges / opportunities) just keep coming thick and fast, and at an increasing pace. For example, by 2017, Gartner predicts that 50% of IT spending will be outside of IT, it currently stands at 42% today, therefore CIOs must shift their approach from command and control style management to leading via influence and collaboration.
2. Algorithmic business is the future of digital business
A market for algorithms (i.e. snippets of code with value) will emerge where organizations and individuals will be able to: licence, exchange, sell and/or give away algorithms – Hmmm, now where have we seen or heard something like that before, I wonder? Anyway, as a result, many organisations will need an ‘owner’ for Algorithms (e.g. Chief Data Officer) who’s job it’ll be to create an inventory of their algorithms, classify it (i.e. private or “core biz” and public “non-core biz” value), and oversee / govern its use.
3. The next level of Smart Machines
In the impending “Post App” era, which is likely to be ushered in by algorithms, people will rely on new virtual digital assistants, (i.e. imagine Siri or Cortana on steroids) to conduct transactions on their behalf. According to Gartner, “By 2020, smart agent services will follow at least 10% of people to wherever they are, providing them with services they want and need via whatever technology is available.” Also, the relationship between machines and people will initially be cooperative, then co-dependant, and ultimately competitive, as machines start to vie for the same limited resources as people.
4. Platforms are the way forward (and it is bimodal all the way)
A great platform will help organisations add and remove capability ‘like velcro’. It will need to incorporate Mode 2 capability in order to: fail fast on projects / cloud / on-demand / data and insight. Organisations will start to build innovation competency, e.g. via innovation labs, in order to push the Mode 2 envelope. Platform thinking will be applied at all layers (including: delivery, talent, leadership and business model) and not just on the technology / infrastructure layer.
5. Adaptive, People Centric Security
The role of Chief Security Officer role will change and good security roles will become more expansive and mission critical. In future, everyone gets hacked, even you, and if not then you’re probably not important. Security roles will need to act more like intelligence officers instead of policemen. Security investment models will shift from predominantly prevention based to prevention and detection capabilities, as more new and unpredictable threats become manifest. Also organisations will look to deploy People Centric Security measures (PCS) in order to cover all bases.
6. The holy grail of business moments and programmable business models
The economics of connections (from increased density of connections and creation of value between: business / people / things) will become evident especially when organsiations focus on delivering business moments to delight their customers. Firms will start to capitalise on their platforms to enable C2C interactions (i.e. customer-2-customer interactions) and allow people and things to create their own value. It will be the dawn of programmable business models
7. The Digital Mesh and the role of wearables and IoT
One of the big winners in the near future will be the ‘digital mesh’, amplified by the explosion of wearables and IoT devices (and their interactions) in the digital mesh environment. Gartner predicts a huge market for wearables (e.g. 500M units sold in 2020 alone – for just a few particular items). Furthermore, barriers to entry will be lower and prices will fall as a result of increased competition, along with: more Apps, better APIs and improved power.
The above are just a few of the trends and observations I got from the event, but I hasten to add that it will be impossible to reflect over 4 days of pure content in these highlight notes, and that other equally notable trends and topics such as: IoT Architecture, Talent Acquisition and CIO/CTO Agendas, only receive honourable mentions. However, I noticed that topics such as Blockchain were not fully explored as might be expected at an event of this nature. Perhaps next year will see it covered in more depth – just my prediction.
In summary, the above are not necessarily earth shattering predictions, but taken together they point the way forward to a very different experience of technology; one that is perhaps more in line with hitherto far-fetched predictions of the Singularity
, as humans become more immersed and enmeshed with machines. Forget the Post-App era, this could be the beginning of a distinctly recognisable post human era. However, as with all predictions only time will tell, so let’s see where we are this time next year. I hope you have a happy holiday / festive season wherever you are – Thank you and goodbye.