99% of the bottom-line impact for any organization is occurring at the coal-face within the very business processes that, attract, provision, service and communicate with our customers. Therefore, the strategic view of the aggregated organization metrics although important, pales into insignificance against the potential use of our heavy information management artillery to deliver just-in-time operational analytics at each decision-point through which we service the customer.
How do we deliver trusted information quickly?
The challenge however, is in being able to provision trusted information corporately and in operational highly-focused incisions simultaneously.
This can be achieved by executing agile information delivery (with functionality drops measured in 6-12 week cycles; yes weeks not months!) within the ongoing longer-term corporate information management programmes; without prejudice or compromise!
In essence, your ongoing funding and momentum to transform your information management foundation, will only continue if you seamlessly deliver business needs with time-to-value in mind (often using less than adequate, transitional and changeable information) whilst, continuously assuring organic alignment of these capabilities against the core components of your business strategy.
So, how do we balance the COO/CFO’s insatiable need for frequent intelligence against the CIO/CSO’s need to drive security, compliance and surety of data?
Cue the Two-speed Information Organisation
The ’two-speed information organisation’ which combines emerging multi-device and application-centric Agile BIM technologies (examples such as Qlikview, Endeca and Roambi) for imminent business demand where data needs are usually ambigious, reactive, top-down and highly focused, with the more established information management platforms where data needs are typically longer-term, structured, bottom-up and usually enterprise-wide in nature.
These seemingly competitive approaches are actually complimentary in nature, servicing different information maturity needs at different points in the information maturity cycle. Indeed, solutions may flux across these information management approaches over time as information needs and the fabric of the organisation changes (for example, an acquisition or divestiture in your organisation may fundamentally change the pervasiveness and applicability of a given information management solution overnight).
In my opinion, the information management vendors that eventually bridge the two-speed paradigm (such as Kalido and Informatica who are seemingly striving to become this bridge) and the organisations that harness both approaches corporately are likely to become the benchmark for information-centricity over the next few years.
Blending these two approaches under the auspices of unified information management framework, common information model and strategy is in my opinion the next major challenge in our field.