Intelligent restaurant operations

In today’s dynamic and competitive environment, keeping ahead of the curve requires a strategic edge.

With this in mind, the restaurant industry globally is moving to adopt digital transformation that synergizes technology, processes, and agile operating models to respond to ongoing shifts in consumer behavior.

The need to invest in smart dining

The dynamic environment within the restaurant industry has intricately-woven complexities into operators’ workflows, impeding their ability to adapt and grow. Adding to these challenges is the Spaghetti architecture, a chaotic and disorganized framework due to aging systems that need constant patching, manual data transfers, daily batch processing delays, and a lack of real-time operations. These obstacles further amplify vulnerabilities, such as:

• Challenges in multi-brand operations: Fragmented Point of Sale (POS) management, revenue tracking, and complex franchise revenue calculations lead to inefficiencies, inaccuracies, and reporting delays.
• Reshaping restaurant tech from front to back: Pre-pandemic, restaurants focused on “Front of the House” tech like tabletop iPads and digital menu boards. Post-pandemic, they shifted to “Back of the House” improvements, streamlining operations, and optimizing financial management.
• The tangled web of disparate point solutions: Labor scheduling, inventory management, CRM, and reservations increase complexity, causing confusion and hindering adaptability while exposing vulnerabilities in business processes.