Business Led Transformation

Capgemini’s Business Led Transformation provides an accelerated, risk mitigated, and robust operating model for transformation of business and technology.

The Life insurance industry is changing. New distribution models (including disintermediation for some products), customer demand for convenience, regulatory changes around compensation rules/transparency, IFRS17/LDTI compliance, and growing cross-generational digital engagement accelerated by COVID-19 are all influencing the domain. Without robust digital capabilities, Life and Annuity((L&A) insurers will find themselves at a critical disadvantage when competing with InsurTechs and agile newcomers when it comes to quickly meeting evolving customer expectations.

By embracing transformation L&A insurers will regain control, reclaim their central role in customers’ lives, and unlock breakthrough value. However, firms face multiple and often conflicting priorities ranging from cost containment to technology transformation, timely information dissemination to post-merger restructuring. L&A insurers can begin tackling this issue by assessing their systems and processes. The next steps would be to identify legacy constraints, potential risks, develop mitigation strategies, and finally to measure change results.

Capgemini’s Business Led Transformation provides an accelerated, risk mitigated, and robust operating model for transformation of business and technology. We enable L&A insurers to be increasingly customer-centric inventive insurers with intelligent processes, open ecosystem, and product agility. The offering provides insurers with a three-step roadmap to success of their transformation journey.

  • Scan – During the scan stage, the team defines a baseline and assesses the current state while aligning participants to foster a solid transformation strategy & objective.
  • Focus – The focus stage revolves around business benefits and strategy objectives as defined in the scan stage. It addresses the people, technology and process domains that will change. It harnesses specialized process management tools to create the foundations to enable the transformation.
  • Act – This stage delivers the process-enabled structure that helps the firm flexibly sustain new efficiencies. It turns high level strategy into an operational framework backed by advanced technology.

These three stages are unified in process, highly integrated, mutually dependent and form the core of transformation.

Our Business Led Transformation offering is uniquely positioned to help you embrace transformation to succeed in an ever-changing market. Our end-to-end capabilities will help you generate sustained success around customer centricity, operational efficiencies, and system transparency.

For more information and demonstration of use cases built on the Capgemini Open Insurance platform email us at



How to Unlock Value by Embracing Business-Led Transformation

This paper, How to Unlock Value by Embracing Business-Led Transformation, offers a guide to US L&A insurers and group benefits carriers interested in aligning long-term business goals with a supportive and scalable modern architecture.

World Insurance Report 2021

Get an overview of World Insurance Report 2021 findings by visiting the website.