During the COVID crisis, several new realities have forced life insurance companies to reconsider their workflow in favor of more digital operations. The inability of agents/brokers to physically meet with clients, and the inability of paramedical exam providers to examine prospective customers in person require that steps like such as identity verification, reviewing product information, quotes, illustrations, paramedical exams, and more will have to occur online for customers to understand the full benefits of their coverage plans. The crisis has also propelled the introduction of younger generations into the life insurance market, creating a demand for affordable and understandable coverage options that are easy to purchase.
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