Report Reveals Winning Model for the Small Business Banking Market

| Press release
Small Business Banking and the Crisis, a report from Capgemini, UniCredit and Efma indicates need to successfully manage both business development and risk for optimum performance

Milan and Paris – April 7, 2010 – The global financial and economic crisis, characterized by the increasing cost of risk, a shrinking demand in the markets, and rising pressure on banks to support the economy, has highlighted the significant challenge faced by the small business banking market to accelerate business development while managing risk. To overcome this key challenge, successful retail banks must strengthen the role of the relationship manager and improve their credit risk management system, according to “Small Business Banking and the Crisis,” a report from Capgemini, UniCredit and the European financial marketing association (Efma).