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Digital transformation

Retail banking top trends 2024

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Banking firm innovation within a dynamic regulatory environment will mark the coming year

New-age players, emerging technologies, and expanding regulatory compliance are transforming the retail banking landscape. Innovations, including generative AI and open banking, will distinguish competitive frontrunners.

In response, retail banks will balance resilience and innovation throughout the months ahead. They will lean into sustainability and cloud opportunities, and cater to expanding affluent wealth bands with tailored products and premium experiences. Strategic banks will fortify digital operational resilience amid increased regulatory scrutiny.

Read Retail banking Top Trends 2024 to explore strategic insights and tactical use cases on technological advancements and business initiatives – including generative AI, cloud and edge computing, and ESG data – that have the potential to reshape retail banking.

Meet our experts

Nilesh Vaidya

Global Head of Banking and Capital Markets

Manoj Khera

EVP & COO, APAC FS Business

Gareth Wilson

Global Head of Banking and Capital Markets Practice 
With over 30 year of experience, Gareth is an expert with a proven track record of developing long term client relationships and the successful management of large scale, complex, business critical client engagements.
Neha-Punater

Neha Punater

VP and Global Leader – Financial Services Transformation Practice

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias Ghanem leads Capgemini’s global portfolio of financial services thought leadership. He oversees a team of strategy consultants and sector analysts who deliver market insights to help clients build future-proofing strategies. He has more than 25 years of financial services experience, focusing on win-win collaboration between incumbents and startups.

    Research and insights

    Capgemini Research Institute

    World Retail Banking Report 2024

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