Domino Foods Discovers the Outsourcing Difference

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By skilling-up with Capgemini, Domino Foods tapped into the technical and industry expertise that could rapidly unlock the potential of its technology investment.

“Ask anyone who has outsourced their IT services and systems. Integrating and
managing a portfolio of suppliers leaves the door open to a whole host of problems.
As a single-source provider with a highly integrated suite of services, Capgemini
offers the accountability and clarity necessary to deliver superior results.”

Don Whittington, CIO, Domino Foods, Inc.

The Situation

Domino Foods, Inc. is one of the largest sugar marketers in the U.S. today, offering
a full line of products under the Domino®, C&H®, Redpath® and Florida Crystals®

When Domino Foods and Florida Crystals Corporation (FCC)—which had acquired an
interest in Domino—implemented SAP® as their core transaction system for an array
of functions from HR to plant maintenance, a whole new set of challenges emerged.
But did the lack of internal SAP expertise mean their IT organizations would have
to acquire and retain an in-house staff fluent in SAP?

Definitely not. There was an alternative to the daunting and costly task of skilling-up
in-house resources within record time.

The Solution

Domino Foods and FCC instead worked with Capgemini and tapped into the technical
and industry expertise that could rapidly unlock the potential of their technology
investment. By outsourcing application maintenance and support and infrastructure
management, Domino Foods put in place resources that could flexibly respond to
the fluctuating demands of personnel and hardware support, as well as to fast-moving
development initiatives and business requirements.

As an SAP Certified hosting partner, Capgemini continues to provide maintenance,
support, training and hosting for Domino Foods’ and FCC’s core transaction systems.
The application is hosted at Capgemini’s data center facility where 24-hour system
monitoring, complemented by a disaster recovery plan, provides the highest level
of security.

The Result

As a result of this approach, Domino Foods and FCC have created business processes
that support unique business operating requirements and enhance customer service,
sales and marketing functions. They have also realized self-service access to
shipping and billing information, and have reduced operating costs, improved service
levels, increased operational capabilities and maximized ROI. The approach also
enabled a low-cost technology structure, while leveraging a world-class SAP infrastructure
and support operation.

“The outsourcing of our IT infrastructure and outsourcing management has allowed
us to concentrate on our core competencies. And in a heated-up marketplace where
every advantage counts, the ability to focus on what’s key makes all the difference.”

Don Whittington, CIO, Domino Foods, Inc.