Crime is changing. New patterns of criminality and crime types are emerging as a result of society’s digital transformation. Identity theft is a common problem, while organised crime regularly exploit digital payments processes. There is also an increase in public exposure via social media to crime. Overall, the profile of crime has changed, becoming increasingly global as a result of modern cyber capabilities, or should I say opportunities?

A change in scale is also evident with a level of repeated financial fraud in cyberspace that simply wasn‘t possible before crime became digital. And, of course, the criminals themselves have changed now that it is possible to commit, organise and manage criminal behaviour from anywhere with internet access.

All of this demands a new level of response. Police organisations are asking how they too can use new technologies to identify trends and patterns in order to anticipate and prevent incidents. And, if they do, what is the best way to interpret and feed social media data to their core processes, systems and people?

Some organisations are ahead of the game. They are already using social media and have improved the role intelligence plays in law enforcement through process re-engineering and the deployment of suitable tools. They’re also sharing information with other agencies now that criminality transcends borders.

In this latter pursuit help is at hand following the official opening of Europol’s European Cybercrime Centre (EC3) on 11 January. This is a reflection of the changing face of crime. It points to the urgent need for all law enforcement agencies to digitally transform and share intelligence. How they achieve this cost effectively and painlessly is addressed in a new video from Capgemini that I recommend to all those responsible for digital media in modern policing.