Data and AI first for telcos

Our dedicated data, artificial intelligence (AI) and cloud experts help organizations make the most of data-driven insights to take immediate decisions that shape the future of their business.


Telcos are some of the world’s largest data aggregators, with access to a huge number of data sources, and a direct connection to millions of consumers. Data needs to be interpreted swiftly, intelligently, and cost-effectively, so it can form the basis of smart business decisions.

Capgemini’s data and cloud teams offer a service offerings portfolio that takes advantage of the latest in digital technologies, analytics, and AI to help telcos efficiently modernize legacy systems – and unlock the full potential of their data.

What we do

We provide all-round customer engagement with personalization across all touchpoints for seamless service provisioning and service assurance.

We use data, analytics and AI to provide context-based customer offerings and reduce churn. Increased engagement delivers improved revenues, margins, retention, and other KPIs. We unify data from disparate internal and external data sources. And we enable next-generation self-service channels and new models for customer care.

We bring new network technologies and new analytics to ensure better investments, management and support.

Telcos have entered a new wave of investment in networks with 5G and Fiber. Network analytics brings the level of quality and efficiency that network teams need to provide.

Network analytics monitor quality of service with advanced telemetry platforms, identify weak spots with anomaly detection, and provide better support and incident resolution with automated root cause analysis.

They detect failures early before they turn into major issues, monitor network traffic, identify congestions early, pinpoint areas of trouble, and help manage physical infrastructures efficiently.

And they optimize network investments by putting money where client value is, and embed artificial intelligence into networks to have them self-managed.

We turn data into revenue sources to support the investments and the cash flow of the operator.

With data monetization, telcos hold large amounts of data which can be aggregated and anonymized and still retain value for themselves and partners.

Location data and crowd movements are of interest to retail, tourism, city planners, advertisers, who can then improve the efficiency of their own investments.

And telcos need to deploy data monetization platforms to commercialize data and (most importantly) insights derived from them, ready for consumption.

With data estate modernization, we move data assets into modern data stacks, which enables better service, at lower cost.

You will benefit from the flexibility and extendibility of modern cloud platforms provided by our partners. You will benefit from better BI and data products, removing limitations to access and performance, breaking silos and allowing self-service. And you will gain easy access to advanced analytics and artificial Intelligence, with a low deployment effort, to expand the insights gained by correlating telcos’ data.

With data estate modernization, we will enable you to benefit from data sharing, inside a company and with partners and clients, with high security and low redundancy. And this comes with lower costs to transform CAPEX into OPEX, and better link spendings with revenues.

We are committed to empowering and supporting businesses within the telecom industry to reach their sustainability goals. 

Through the Capgemini Invent sustainability framework, we accelerate our clients’ net-zero transformation from commitment to sustainable achievements.

Meet our experts

Habib Melhem

Head of Telco & High-Tech, Capgemini Invent Sweden-Finland
Habib Melhem leads the Telco & Hi-Tech industry within Capgemini Invent. With over +20 years of experience within Telco, Habib specializes in Digital Transformations, helping Operators making the shift to Digital Service Providers both for B2B and B2C. Previous deliveries includes new Mobile operator launches and larger transformation programs working across Portfolio and Execution level.