Insights and news

Capgemini records an excellent performance in 2017 with growth acceleration fueled by Digital and Cloud

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Appointment of two Chief Operating Officers

Beyond the Buzz

beyond the buzz

Secure your customers’ data to secure your future

Lanny Cohen
Perhaps more than ever before, trust is a leading driver of customer loyalty in the retail sector. Reputations that can be sunk almost instantly by a data breach may take years to recover in the fickle world of social media. But opportunities abound for visionary retailers who are willing to invest in earning their customers’ trust. Now is the time to take the plunge.

Featured Authors

Lanny Cohen

IT Strategy and Transformation

Editor's Picks

Application ServicescloudInnovation

The constrained CIO—case study 2—building the shiny town in the shadow of the old

Gary James
There are many companies with mature, large ERP systems, where CIOs still needs to up their game and win in the marketplace. The challenge: how to build a new application landscape in a digital environment.

Latest Publications

The three levels of customer service frustration – and how to overcome them

Magdalena Matell
Customers never evaluate one particular interaction or experience, but look at the process as a whole.

The successful transformation of tax processes – how we did it

Guillermo Quiteno
The team’s willingness to learn and experience new things enabled us to successfully develop, deliver, and transform the client’s tax function.

The cloud coup d’état and its impact on the IT organization

Philippe Roques
In today’s world in which digital is omnipresent, no company, old or new, of any size, can ignore the significant impact of the cloud on its production processes, its structure or even its economic model.

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