Perhaps more than ever before, trust is a leading driver of customer loyalty in the retail sector. Reputations that can be sunk almost instantly by a data breach may take years to recover in the fickle world of social media. But opportunities abound for visionary retailers who are willing to invest in earning their customers’ trust. Now is the time to take the plunge.

There are many companies with mature, large ERP systems, where CIOs still needs to up their game and win in the marketplace. The challenge: how to build a new application landscape in a digital environment.