Customer Experience

You. At Scale.

Capgemini Customer Experience

The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

Our approach is personal rather than personalized. Empathizing as well as analyzing.

Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time.

Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in:

  • Creating experiences that build relationships
  • Continuously evolving and reinventing brand purpose and proposition with their customers
  • Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology
  • Delivering Agile and Scalable CX projects

We call it “You. At Scale.”

Capgemini named a leader in Gartner’s 2020 Magic Quadrant

Expanding capabilities to get the benefits of specialization and collaboration in the pursuit of sustainable competitive advantage for our CX clients.

Thought Leadership

Connected Customer Platforms

Enabling end-to-end Customer Experience transformation to deliver value at speed for both...

Smart Talk

How organizations and consumers are embracing voice and chat assistants

New AI services with Microsoft

Capgemini launches new AI services based on Microsoft Azure to accelerate the business impact...

Connected Vehicle Trend Radar 2

Capgemini Invent is delighted to introduce the second issue of the Connected Vehicle Trend...

Analyst & Industry Recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - April 22, 2020

“We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business. By continually expanding our capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.”

Capgemini wins two 2020 Pega Partner Excellence Awards

Capgemini is recognized for ninth consecutive year, this time for Excellence in Growth and Delivery, and Excellence in Digital Transformation. “Capgemini has consistently delivered value for our clients by providing top of the line technology solutions that have successfully driven business outcomes. We are happy to recognize this valuable partnership once again as we name Capgemini a winner of two 2020 Pega Partner Awards,” said Ken Nicolson, Vice President, Global Alliances, Pegasystems.

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Capgemini is an Adobe Platinum Partner for 2020

“Our unique blend of holistic operational capabilities combined with our ability to deliver efficient, effective solutions across the globe enables us to grow your most precious asset: the relationship between you and your customer.”

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Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.

AI for Immersive Customer Experience

AI for Immersive Customer Experience

Unleashing the full potential of AI for CX

Conversational Commerce Proposition

Conversational Commerce Proposition

Are you ready to listen to your customer? Really listen?

Customer Interaction Service

Customer Interaction Service

With the changing face of customer interaction making it increasingly difficult for companies...

Marketing Acquisition Platform

Marketing Acquisition Platform

Our Marketing Acquisition Platform is an end-to-end solution that empowers the modern...

Mobile App Factory

Mobile App Factory

Efficiently work with stake holders to discover requirements, design solutions, and resolve...

Mobile User Experience and Design

Mobile User Experience and Design

Mobile usage plays a significant role in our private, professional, and social lives, the...

Smart Mobility Connect

Smart Mobility Connect

Capgemini Invent’s first premium global offering for the automotive industry brings the...

Smart Mobility Connect: Customer Engine

Smart Mobility Connect: Customer Engine

Bringing together technology, insight and cross-industry expertise to quickly ideate,...

Connect with our CX experts

Darshan Shankavaram

Globally responsible for overseeing, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service, Commerce and FrontEnd (Interactive).

Dr. Thomas Dmoch

Expert in Automotive, Consumer Goods, Digital marketing, Digital Sales

Térence Goudriaan

Expert in Customer Experience, Digital Customer Experience, Digital Transformation

Fernand Khousakoun

Expert in Business Process Management