NRF 2019: Retail’s Big Show | with Capgemini

Creating Customer Connections That Matter

For this year’s NRF event, customers, clients and industry experts joined us at Booth #2473, to discover how Capgemini could continue to help them do business differently and create customer connections that matter. 

Consumers are continually being introduced to new services and technologies – Meal Delivery, Subscription Services, Mobile Payments, Voice Technology, etc. – But what connections and conveniences matter most to your customers?

Capgemini is purpose-built to guide retailers as they master these market shifts and tech-triggered trends. Our team of retail experts work with you to create a digital vision and a transformation road map. We equip you to start projects today, that ladder up to long-term strategic goals.

Our experts work with you to mine data, draw insights and decipher profound feelings and emotions to build technology solutions that grow your business. This human centered approach to technology – which we call ‘The Capgemini Effect’ – is what makes your customers of today, the ambassador of tomorrow.

Capgemini’s Global Retail Experts at NRF

Capgemini has the depth of experience and breadth of capability to help optimise your retail operations across the value chain. We employ proven methodologies to adjust the levers of platforms, applications, processes, change, leadership, talent, and culture.

Our retail experts weigh in, on how the connected experience, is transforming the retail customer journey and creating customer connections, that matter.

NRF 2019: The World’s Largest Retail Conference and Expo

Retail’s Big Show is a marketplace for ideas and relationships. A chance to forge new partnerships, try out best-in-class experiences, and learn from some of the biggest players transforming retail today. An event guaranteed to drive impact. Because after all, what’s the point of a show if you have nothing to show for it?

What is a smart digital store and how does RFID make it smarter? Find out more in this latest blog from Capgemini’s William Watson.

Explore innovative demos, showcasing Capgemini’s latest offerings and solutions

We’ll be presenting our latest industry solutions and share how we’ve partnered with organizations to help them create customer connections that matter.

Capgemini Smart Store Guide, hosted on Google Cloud Platform
Where: Capgemini Booth #4255 When: Sunday 13 – Tuesday 15
With the Smart Store Guide, shoppers can use their mobile phone to locate an item’s physical location, map the quickest way to reach it, and browse additional product details such as discounts and recommendations. We invite you to meet are expert retail solutions team and experience the latest technology and artificial intelligence from Google Cloud.


SAChA – The Personalized Voice Assistant
Where: Capgemini Booth #2473 When: Sunday 13 – Tuesday 15
  • Answer shoppers top needs for convenience, speed and finding products in store.
  • Address retailers’ challenges with smaller store format, limited physical inventory and non-knowledgeable associates.
  • Combine natural language processing to visual display, allowing shoppers to browse the retailers’ catalogue and obtain recommendation via voice.
  • Recommendations are generated via AI that learns trends and computer vision that find similar / complementary products from an image.

Our latest report reveals AI’s 340 billion-dollar-saving potential for retail operations. Click here to receive an advance copy of new reports from the Capgemini Research Institute.

AI for Marketing & Products
Where: Capgemini Booth #2473 When: Sunday 13 – Tuesday 15
Discover the true impact of AI and ML from real-world examples, and learn the thinking, best practices, and metrics you need. And take the next massive leap in the evolution of customer connection. AI for Marketing and Product Innovation shows you everything you need to know to get on board.


Global Health & Wellness Digital Framework & Spoon Guru
Where: Capgemini Booth #2473 When: Sunday 13 – Tuesday 15
Introduction to the framework co-authored by CGF. The framework’s goal is to inspire retailers and manufacturers to embrace digital as a platform to empower customers to make healthier choices. As an example Spoon Guru will demo their technology which retail’s can incorporate into their app to provide their customers with dietary guidance.

Fahrenheit 212‘s Pearl Yeung-Navarrete, Julia Sigal, and Evan Allen, give us their insight into Retail Perspectives: Expanding into urban markets requires more than simply shrinking your footprint.

Experience the Capgemini Effect

At Capgemini we believe that the most memorable customer experiences come from a profound analytical understanding of customer behaviour insights.

Watch our latest video to learn more about the Capgemini Effect and how we leverage our expert insight across our National Retail Federation partnership!