Retail and Commercial Banking

Traditional industry boundaries are blurring as banks become virtually invisible. Across the retail and business segments, banks need to enrich their customer value and create agile business models. We can accompany you in becoming a truly global bank.

We are helping banks deliver sustainable, personalized customer experiences, adopt platform-based models, unlock the value of open ecosystems, and harvest data-driven insights.

For your commercial customers, you’ll create quicker, cost-effective and value-added solutions. For your retail customers, you’ll drive hyper-personalized, humanized banking experiences. And for your bank? You’ll maximize your potential, and achieve a greater return on investment.

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      What we do

      Achieve high-velocity marketing, and enhance your marketing performance.

      With our connected marketing for financial services solutions, we help you achieve high-velocity marketing, and enhance your marketing performance, by building adaptive and agile operating models, acting on data-driven insights, and establishing a resilient, scalable technology platform.

      Create a sustainable, next generation contact center experience.

      Heightened customer expectations and a renewed focus on cost efficiency is pushing organizations to look differently at roles and operations of contact centers.

      We use leading edge technologies built with cloud, omnichannel, self-service, and advanced AI/cognitive capabilities to help you drive impactful customer and agent experiences.

      Fintechs, neobanks, and challenger banks are making it difficult for traditional banks to keep up with rising customer expectations for hyper-personalized and seamless services.

      Our banking solutions provide the tightly integrated, omnichannel experiences that customers expect, and the actionable business information that banks need.

      We offer modern design and implementation solutions that optimize the customer experience, reduce operating costs and enhance service quality, while managing risk and regulatory compliance more effectively.

      As a result, banks can reduce total cost of ownership, boost operational efficiency and flexibility, and put in place an IT platform that will be sustainable into the future.

      Digitalize your complete trade finance value chain – including traditional trade (loans, letters of credit, collections and guarantees) and structured trade (receivable and payable financing).

      With our trade-as-a-service, powered by Finastra and delivered on Microsoft Azure, you can innovate at speed, lower the total cost of ownership, and minimize risk.

      Capgemini’s end-to-end working capital finance services can help you:
      • Engage your corporate customers with personalized experiences
      • Eliminate, automate, and optimize business processes
      • Seamlessly transition from manual processes to intelligent zero-touch processing
      • Harness data-driven insights with machine learning and artificial intelligence
      • Reduce TCO by utilizing managed services.

      Meet our experts

      Liv Fiksdahl

      Vice President, Banking & Insurance
      Liv has more then 30 years of experience from the Banking industry. She has had executive roles, and has experience from the whole valuechain within the sector. As an expert she cover both, retail, corporate and the payments area. She has a strong track record when it comes to doing IT turnarounds, setting up new organisations and running large tranformation programs.

      Thierry Morin

      Director, Banking & Insurance, Payments & Digital ID solutions
      Thierry has more than 13 years of experience in management consulting and in financial services, supporting global financial players on large scale business and digital transformation programs, strategic analysis, and operating models review. He is leading the Capgemini Invent’s payments and digital ID team. As a payment expert, Thierry is helping Capgemini’s global clients to navigate through the rapid evolution of the payments industry, and to redesign payment strategies and services to remain at the forefront of this transformation.

      Cecilie Vatn

      Director, Banking & Insurance, Digital transformation & Solutions, Customer experience
      Cecilie has 14 years of experience in the banking and Insurance sector where she has worked in the intersection between business and technology. Her key competences can be summarized by Insurance, customer experiance, digital optimization, governance, process optimization and change management.

      Espen Stokke

      Director, Banking & Insurance, Retail banking
      Espen has 18 years of experience from the banking industry, both from various positions in Norway’s largest bank and as management consultant. His main areas of expertise are digital transformation/IT implementation projects, retail banking, customer experience, and payments

      Marianne Moe-Helgesen

      Director, Banking & Insurance, Digital transfomation, agile
      Marianne has more than 15 years of experience from the insurance industry. Passionate about digital business transformation and agile ways of working. Experienced leader with strong technical background and understanding.

      Christina Heskestad Pedersen

      Director, Banking & Insurance, Compliance and AML Specialist
      Christina has more than 16 years experience from the Banking sector. She has a special interest and expertice within Compliance, AML and anti-fraud-solutions, from overall strategic framework and governance – to operational optimization of routines and processes.

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page