What matters to today’s consumer – summary

2022 consumer behavior tracker for the Consumer Products and retail industries

Retail is undergoing an incredible shift, driven by changing consumer behaviors and expectations. Today’s consumer is shopping in multiple channels, and their expectations of the in-store experience have evolved. They seek convenience as a non-negotiable standard, with a smooth delivery and fulfillment experience being a top priority.

Remember to subscribe to receive an advance copy of new reports from the Capgemini Research Institute

Browse other editions

Conversations for Tomorrow

A sustainable future calls for collective action, bolder leadership, and smarter...

Conversations for Tomorrow #3

Intelligent Industry: The Next Era of Transformation