Scottish Water’s digital transformation introduces automation

Scottish Water's digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes

Region: UK

Sector: Energy and utilities

Client challenge: Scottish Water recognized the need to shift away from manual ways of working and begin implementing automation to support its processes

Solution: Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy

Since the announcement of its partnership with Capgemini, Scottish Water has launched a multi-faceted digital transformation project. This included an app that cuts the inspection request time needed to connect customers to the water network from five days to four hours. The hi-tech mobile process, created by Scottish Water and Capgemini, means developers no longer face time consuming delays for on-site inspections to provide connections for their customers.

Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy – to find out more, read a blog post about their journey or listen to a podcast in which John Cairney, Head of Strategy and Architecture at Scottish Water and Paul Haggerty, Head of Water sector at Capgemini UK, discuss the role of automation in Scottish Water’s digital transformation journey.

Featured Testimonials

Paul Margetts, Managing Director of the UK Business Unit of Capgemini

Scottish Water and Capgemini have been working successfully together since 2008 and we’re delighted to now have the opportunity to help maximise the value of IT to transform Scottish Water into a digitally-enabled organisation where customers, employees and assets are seamlessly and effortlessly connected.

Paul Margetts, Managing Director of the UK Business Unit of Capgemini

We will draw upon our global expertise in the energy and utilities sector to help transform their business through the adoption of next generation digital technologies; from a market-leading intelligent service centre to enhance the experience for employees to innovative and agile delivery models, cloud and automation services to improve the speed and quality of delivery.

Paul Margetts, Managing Director of the UK Business Unit of Capgemini

We look forward to continue bringing business value and collaborating on a truly connected customer journey and key programmes to meet Scottish Water’s vision to be their customers most trusted service provider.

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information