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Intelligent restaurant operations

Intelligent restaurant operations

In today’s dynamic and competitive environment, keeping ahead of the curve requires a strategic edge.

With this in mind, the restaurant industry globally is moving to adopt digital transformation that synergizes technology, processes, and agile operating models to respond to ongoing shifts in consumer behavior.

The need to invest in smart dining

The dynamic environment within the restaurant industry has intricately-woven complexities into operators’ workflows, impeding their ability to adapt and grow. Adding to these challenges is the Spaghetti architecture, a chaotic and disorganized framework due to aging systems that need constant patching, manual data transfers, daily batch processing delays, and a lack of real-time operations. These obstacles further amplify vulnerabilities, such as:

  • Challenges in multi-brand operations: Fragmented Point of Sale (POS) management, revenue tracking, and complex franchise revenue calculations lead to inefficiencies, inaccuracies, and reporting delays.
  • Reshaping restaurant tech from front to back: Pre-pandemic, restaurants focused on “Front of the House” tech like tabletop iPads and digital menu boards. Post-pandemic, they shifted to “Back of the House” improvements, streamlining operations, and optimizing financial management.
  • The tangled web of disparate point solutions: Labor scheduling, inventory management, CRM, and reservations increase complexity, causing confusion and hindering adaptability while exposing vulnerabilities in business processes.

Experience our unique cloud-powered solution

Intelligent Restaurant Operations (IRO), Capgemini’s solution powered by Oracle Cloud, offers a new digital core that addresses these industry challenges. Our solution is based on a Multi-Pillar SaaS Architecture (MPSA), that is cloud-native, assisting restaurants in delivering memorable guest experiences, and transforming first-time customers into loyal patrons.

IRO offers 6 intelligent features:

  • POS to receivables integration
  • Predictive ingredient ordering and intelligent ingredient usage management
  • Chart of accounts segments for multi-brand operations
  • Franchise revenue automation
  • Improved employee experience
  • Elevated dining experience

Indulge in the benefits of a smarter restaurant

  • Enhanced financial accuracy and reporting
  • Improved operational efficiency
  • Franchise partner collaboration and satisfaction
  • Scalability and future-proofing

Our Intelligent Restaurant Operations enables you to unlock your enterprise with a considerable dash of innovation.

Partner with Capgemini to gain the power of data-driven decisions to fuel growth and seize a competitive advantage in this ever-evolving industry.

Ready to elevate your restaurant business to the smarter level?

Meet our experts

Tawana Dyer

Global Oracle Partner Executive, Capgemini
ERP Cloud Advisory, Intelligent Cloud Operations, Manufacturing Advantage – SCM, Transformative HR -HCM

Amit Sethi

Intelligent Restaurant Operations (IRO) Solution Lead
An alumnus of the Michigan State University Business school specializing in Supply Chain Management and Information systems, Amit has over two decades of rich experience in leading technology based Enterprise transformations for Fortune 500 companies. In his role as a Principal Solution Architect, Amit has successfully delivered Enterprise solutions for multiple Quick Service and Full-Service Restaurant companies with a focus on ERP, Financials, Supply Chain, and Point-of-Sale & “Back-of-the house” Systems Integration.