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Dreamforce 2022

Capgemini was proud to have participated at Dreamforce 2022

Dreamforce 2022 marked our twelfth year of participating in Salesforce’s most significant annual user conference. As a Salesforce alliance, together we are helping our clients Own the Moment. Dreamforce brought together thought leaders, industry pioneers, and thousands of peers for three unique days of learning, inspiration, equality, and fun.

An award-winning partnership

As a Global Strategic Consulting Partner, our alliance with Salesforce equips our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.

Learn more about how our partnership with Salesforce can excel your business.

We hosted many sessions at Dreamforce, including:

Enabling 360-degree connected customer experience for Digital Telco

Communications Service Providers (CSPs) are at the forefront of a digital revolution to offer its B2B and B2C customers a 360-degree connected experience. While digital technologies have evolved significantly, the constraints posed by traditional Telco BSS systems purpose­ built for business siloes remain a significant challenge. In this session, you will learn how a leading telecommunication company operating in over 20 countries across Latin America and the Caribbean positioned themselves in today’s fast-moving world of communication and went through digital transformation to deliver a state-of-the-art customer experience using Salesforce Communication Cloud and TM forum based MuleSoft APIs for sustainable business success.

Speaker(s):

Antony Lisamore: Head B2B IT at Liberty Latin America
Francisco Herero: Head B2C IT at Liberty Latin America

Video coming soon.

From consumers to citizens

The developed world view is that society is made up of consumers, not citizens. We encourage consumers to ‘vote with their wallets’ and focus our attention on gross domestic product as the main indicator of a successful country and community. With technology, like Salesforce, we could transition our world view. I’d like to explore how Salesforce’s CRM technology could incite a shift in perspectives to understand the interdependencies between individuals and how they interact with businesses. The goal being to promote relationships as a mechanism to enable more sustainable choices and to promote quality interactions over consumption.

Speaker(s):

Courtney Holm: VP and Head of Sustainability Solutions, Capgemini Invent UK

Video coming soon.

Transform producer and external relationships with Salesforce

Hear how Prudential uses domain-driven design to change how they work with third parties & how to build the interaction layer using Salesforce. Modernize producer engagement with an API-led approach.

Speaker(s):

Justin White, Vice President Transformation, Prudential

Saurabh Kulkarni, Vice President, Financial Services

Video coming soon.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

Meet our experts

Mahender Nagunoori

Global Head of CX & CRM portfolio for FS part of Digital practice
In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

Lara Wasowski

Expert in Salesforce solutions

Jane Arnold Hommet

Vice President Global Salesforce Partner Executive

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

    Drive your business with Salesforce – connect with our experts

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