Digital Customer Experience

Darshan Shankavaram

Expert in Digital Customer Experience

As part of my current role, I am globally responsible for overseeing, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service, Commerce and FrontEnd (Interactive).

I have over 25 years of industry experience, with more than ten years of experience within Digital and Mobile. I have a deep knowledge and understanding in technical implementation and business consulting.

I have been in the middle of several new-age Technologies for a while, where I held a number of roles including Head of Products & Solutions and Head of the Mobility Practice. I joined Capgemini in 2013 as Vice President & Global Deputy of Mobile Solutions Service Line. Since, I have had tenures including Global Digital CoE Leader and DCX India Leader. In my time at Capgemini, my focus has been to help deliver value at scale for our clients particularly in the domains of CRM, Content Management, Marketing, Commerce, Business Process and Digital Channels. My track record of success demonstrates the Groups commitment to impact.

Darshan Shankavaram

My experience

Executive Vice President and Leader of Global DCX Practice @ Capgemini


Vice President & Deputy Head - Mobile Solutions GSL @ Capgemini


Head - Products & Solutions, Mobility @ Information Technology and Services

06/08/2011 to 05/21/2013

Head - Mobility Practice @ Information Technology and Services

08/05/2008 to 06/29/2011

Practice Lead - Wireless and Multimedia @ Information Technology and Services

06/19/2007 to 07/29/2008

Program Manager - Wireless Voice Core @ Information Technology and Services

11/07/1995 to 05/24/2007

Latest Publications

Artificial Intelligence

How is AI changing the game for nextgen CX

Darshan Shankavaram

Examining the phases of the CX evolution and how AI is likely to push it into next orbit.


The balance of Digital v/s Physical: Is the Auto industry unique?

Darshan Shankavaram

Digital technologies are set to transform the way consumers engage with the automotive...