Business Services

Magdalena Matell

Expert in Digital Customer Experience, Finance Transformation

Since starting with Capgemini in 2004, I have been helping companies evolve in the digital world through building one of a kind, intelligent automation eco-systems. One of the ways I do this is by leveraging client experiences, Capgemini assets, and our network of partners to create a road map for their transformation journey.

I am lucky enough to have built a large network of clients, partners, and colleagues throughout Europe, and around the globe who are just as enthusiastic about ways to create digital transformation within their finance and other support functions departments. Thanks to the effort put in by my team and my passion and dedication for what I do, I successfully created several client partnerships that won the ISG Paragon Europe award for transformation programs.  I also led  three of my teams to win Capgemini’s Innovation Games in the categories of client value, intelligent automation, and partnership growth.

When I am not helping clients with finance transformation, I spend my time enjoying the outdoors, running, and cooking for my friends and family.

If you want to learn more about what I do for Capgemini, take a look at our FPIA site for how we drive finance transformations through intelligent automation.


Magdalena Matell

My experience

Senior Engagement Director @ Capgemini


Digital Transformation & Innovation Lead @ Capgemini


Senior Manager - Business Transformation Services @ Capgemini

01/06/2015 to 02/01/2016

Global Solutions and Product Development Manager @ Capgemini

01/15/2013 to 01//01/2014

Account Manager @ Capgemini

03/01/2011 to 12/18/2012

Delivery Excellence Manager @ Capgemini

11/19/2008 to 03/02/2011

Delivery Manager @ Capgemini

06/07/2004 to 10/30/2008

Audit Services @ Management Consulting

11/18/2003 to 04/20/2004

Latest Publications

Business Services (global)

The secret ingredient to digital transformation

Magdalena Matell

With a little care, attention, and time, your digital transformation projects can go from...


The three levels of customer service frustration – and how to overcome them

Magdalena Matell

Customers never evaluate one particular interaction or experience, but look at the process as...

digital customer experience

I am your customer: Understand me, keep me happy, and surprise me!

Magdalena Matell

While these companies represent different industries and have different business models,...