I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.
My experience
Digital Marketing & Communication Director | Prosodie - Capgemini @ Capgemini
01/01/2014 to Present
Head of Business Development @ PROSODIE (Capgemini Group)
02/28/2011 to 12/01/2013
Board member @ ACSEL
09/30/2012
Board member @ AEPM
11/30/2009 to 02/28/2011
Head of Multi-channel Distribution & Innovation BPCE @ BPCE
08/31/2009 to 02/28/2011
Head of Direct Banking @ Caisse Nationale des Caisses d'Epargne
09/30/2004 to 07/31/2009
Manager of contact center @ HSBC France
12/31/2000 to 12/31/2003
Project marketing manager @ BRED Banque Populaire
12/31/1993 to 12/31/2000