Capgemini wins AI Breakthrough Award for 3rd year in a row

Capgemini’s Answer Generator tool automates the process of categorizing and answering email queries for its human resources team, thereby reducing the response time. Developed by its team of experts dedicated to continuous innovation and automation in HR, the tool delivers rapid, frictionless, user friendly email support to Capgemini’s global learning and development service desk team. It leverages intelligent automation to:

• Automate query categorization and email responses through a given template
• Categorize user email that features more than one keyword
• Provide easy access to set up and manage keywords
• Generate user friendly reports of responded/not-responded emails.

Sebastien Guibert, Global Head of Intelligent Automation at Capgemini said,” We’re delighted to receive the AI Breakthrough Award for the third consecutive time. It underlines our commitment to provide business-aligned smart solutions to our internal teams for a frictionless enterprise. Today’s workplace is evolving at a rapid pace. In order to be resilient, organizations need to be rethink their HR approach, understand and respond to their employees’ needs and create a people-focused culture. Capgemini’s best in class Answer Generator tool is extremely intuitive which enables our HR team to respond to our team members’ needs better, be more agile and responsive, and therefore boost employee engagement.”

“The original email query process was extremely time-consuming. Every L&D help desk representative had to identify and categorize queries manually, and then reply via a given template. This meant the Capgemini team had to spend around 20 hours each day responding to incoming messages – just to keep on top of its mailbox effectively,” said James Johnson, Managing Director, AI Breakthrough. “Capgemini’s automated email categorization and response tool delivers a significant reduction of time, effort, and cost. Congratulations to the entire team involved with Answer Generator for winning our ‘Best Intelligent Word Recognition Solution’ award.”

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com