Cloud Choice

Herve Leroux

Expert in Business Cloud

I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.

Herve Leroux

My experience

Board member @ ACSEL

10/01/2012

Head of Business Development @ PROSODIE (Capgemini Group)

03/01/2011

Board member @ AEPM

12/01/2009 to 03/01/2011

Head of Multi-channel Distribution & Innovation BPCE @ BPCE

09/01/2009 to 03/01/2011

Head of Direct Banking @ Caisse Nationale des Caisses d'Epargne

10/01/2004 to 08/01/2009

Manager of contact center @ HSBC France

01/01/2001 to 01/01/2004

Project marketing manager @ BRED Banque Populaire

01/01/1994 to 01/01/2001

Latest Publications

Business Services (global)

Happy Agent, Loyal Customer

Herve Leroux

Tomorrow’s customer service agents will be versatile, autonomous, proactive people, who will...

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