Data and AI in the public sector

Public bodies need to aggregate data from multiple systems and ensure it is of good quality.

This is essential to fulfilling the potential of augmented government, automating administrative processes intelligently, and facilitating better decisions for citizens.

To instill public confidence, however, organizations must also abide by a set of shared standards and values in using AI.

Our use of AI in the public sector is part of our Perform AI suite of services. We believe a data-driven approach can progressively increase value, transformation and positive disruption for any public organization.

Public goes AI: Our AI strategy for the public sector

In this point of view, discover the vision and the capabilities of Capgemini in helping public sector organizations adopt AI.

What we do

We help public organizations address the daily challenge of identifying threats and anomalies in their mandate to benefit citizens.

Public organizations are often in catch-up mode when it comes to addressing issues affecting citizen health, wellbeing, and society at large. This includes identifying health anomalies, detecting broken infrastructure, and tackling fraud.

AI offers the potential for a more a proactive response through vastly improved forecasting. In a world where everything is constantly evolving and normality is continuously being redefined, we build on existing data pools to detect patterns suggesting immediate danger or high risk. The more data available, the better the AI quality. We also identify detection mechanisms that work in real time and with precision, while conforming to jurisdictional requirements.

As data continues to proliferate, public sector agencies can use AI to turn it to advantage in their decision-making processes.

Public sector organizations must make sensitive decisions in the public interest and with high ethical standards. This can mean considering a huge number of interdependent variables as the basis for evidence-based policy making.

AI can enable organizations to manage this complexity, anticipate societal trends and improve the long-term planning of regulatory measures and investment priorities. AI detects patterns in data and helps determine connections and processes that enable fact-based assessments of changing circumstances.

We apply AI to help public sector organizations respond more effectively to a wide range of challenges and rapidly evolving situations.

Complicated workflows for handling applications, forms, complaints or requests are both inefficient and time consuming. Automating these processes is the solution.

We help public bodies bring together automation, artificial intelligence, and analytics in case management to make administrative processes more efficient. This saves costs and time. Citizens benefit from shorter processing times, and location-independent communication with public authorities.

We implement AI to enable the organizing, reading, validating, and allocating of requests and information within the framework of intelligent end-to-end process automation. To achieve this, we identify the routine tasks that can be delivered in a zero-touch model using AI that is trained to fulfil these specific cases. This frees up public servants to focus on cases that require specialist knowledge.

Conditioned by their interaction with big tech companies, citizens expect public authorities to be efficient and capable of providing personalized services.

Public organizations have been investing in automation and chatbots for some time, enabling them to efficiently manage processes and citizen engagement. Now, we’re helping them to take the next step with the tools they need to resolve a growing volume of complex cases promptly. We’re also helping to ensure data security, privacy, and confidentiality.

We build information-based, self-service platforms in the form of chatbots or other virtual assistants that can reduce the work time per transaction, resulting in faster service. And we’re introducing ever-more intelligent chatbots capable of handling complex questions like a human to retain the personal touch many citizens look for.

Client stories

Meet our experts

Pierre-Adrien Hanania

Global Offer Leader – Data & AI in Public Sector
At the crossroads between citizenship, political action, and common values, artificial intelligence (AI) and data hold great treasures for the public sector if their full potential is realized for enhanced citizen services. By intelligently using data, public organizations will be able to augment their processes with automation and their decisions with insights, to the benefit of both public servants and citizens.

Anne-Laure Thibaud (Thieullent)

Executive Vice President, Data & AI Group Offer Leader
Choosing the right technology for the right usage is key, but how your company should change the way it acts around data is vital. My passion is to bring technology, business transformation and governance together and take our clients to where they want to be as Intelligent Enterprises, while cultivating the values of trust, privacy and fairness.

Richard Beet

Expert in AI, Business Intelligence, Data Engineering and Enterprise Data Management, Data Science
“The opportunity for public sector organizations to unlock the power of data innovation is exponential. The rise of autonomous, collaborative data ecosystems with creative and sustainable AI – while engineering the platform and foundational quality for industrialized scale – will deliver next generation citizen services with data and AI at the heart of a collaborative ethical society.”

Martijn Van De Ridder

Public Sector leader Insights & Data, Expert in Data-driven Public Sector
Whether the goal is to improve citizen services, to make society more secure and healthier, to become more cost-efficient, or to drive sustainability, without exception all public sector organizations share the underlying ambition to be(come) data-driven. Getting from data to value is what determines the success of this ambition. The public sector also faces an additional challenge, as innovation with data and AI must never violate the trust of the people they serve. We are here to help in guiding you on the transformational journey to become data-driven and maintain this balance.