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Odigo a Leader in 2019 Gartner Magic Quadrant

25 Oct 2019

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the fifth consecutive year.*

In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

The Leaders in this Gartner Magic Quadrant can best be described as “those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. Leaders also benefit from offering Pan-European solutions, as well as in-country operational support for local sales opportunities.”

Erwan Le Duff, Managing Director of Odigo, said: “We are extremely proud to be recognized as a Leader in the Gartner Magic Quadrant for the fifth consecutive year. We believe it highlights an insatiable quest for innovation shared by all our team members. We are committed to providing best-in-class services to our clients globally, who have placed their trust in us, which feel has led us to this Leader recognition by Gartner for five years.”

Odigo is an established Contact Center as a Service offering with strong usability, reliance and innovation capabilities, prerequisites for enhanced customer experience. It delivers both local customization capabilities and global synergies, underpinned by a skilled and highly experienced team of more than 400 experts, to provide effective business outcomes for clients worldwide.

Click here to access a complimentary copy of the full report:

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 October 2019. *Odigo was previously listed as Capgemini (Prosodie) because it rebranded in January 2019.

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