Automotive & Manufacturing

Based on deep industry expertise and profound strategy and transformation capabilities, Capgemini Consulting can help you overcome the challenges of the volatile global marketplace and complex supply networks to achieve sustainable performance. We combine industry expertise with innovative digital technologies to deliver a unique business and technology transformation approach to manufacturing.


The global economic recovery, alongside strong development in emerging markets, is shifting priorities in the manufacturing industry to sustainable, profitable growth. The automotive industry as we know it today will change due to disruptions from start-ups, innovations from other industries and changing customer demands. Customers want to be connected via seamless digital channels with the manufacturer, service providers and their own vehicle. Therefore, companies need to transform their product-oriented strategy to a customer and service oriented strategy. To achieve this, companies throughout the whole value chain must become fit for the digital future and call for action to embark on the journey of connected – customers, insights, manufacturing and operations.

Our Offering

Digital Manufacturing – engineering product excellence & Smart Factory

Our mission is to drive operations and engineering excellence to the next level by leveraging innovative technologies. We help our clients to create value out of the fourth industrial revolution. We help companies to improve operating margins and time to market, leveraging Engineering Product Excellence and Smart Factories.

Our solutions include:

Engineering Product Excellence

  • Smart innovation
  • Product Life Cycle Management
  • Engineering Excellence
  • Asset Life Cycle Management

Smart Factory

  • Manufacturing intelligence
  • Digital worker / Lean 4.0
  • Process innovation
  • Connected logistics

Digital Sales & Marketing Transformation

Today’s manufacturing companies, especially those with consumer-oriented business models like automotive OEMs, need to meet new market challenges by focusing on their most profitable customers and ensuring that they remain loyal clients. These companies require strategies focused on markets, customers, products and services. We help manufacturers, especially automotive OEMs, increase profits by becoming customer-centric organizations.

Our solutions include:

  • Customer insight
  • Digital Asset management
  • Lead management
  • Retail formats
  • Digital commerce
  • Sales effectiveness
  • CRM Shared-Service Centers
  • Marketing/CRM Strategy
  • Dealership of the Future
  • End-to-End Lead Management
  • Digital Sales & Marketing Transformation
  • Dealer Optimization

Smart Services Strategy & Transformation

Shrinking product-based profit margins, commoditization and intense global competition have compelled many executives to increasingly rely on after-sales and service operations to drive growth.

Our solutions include:

  • Customer support
  • Connected services
  • Customer loyalty
  • After-market/service strategy
  • Service innovation
  • Integrated product/service solutions
  • Global service organizations and processes

Our Insights


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