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Editor's Picks

Touchless Retail: What the Rest of the World could learn from China’s new ways to shop

Julien Bourdinière
Date icon June 23, 2020

Chinese retailers and brands have brought to life “Touchless Retail”, a new way to serve...

Latest Publications

The reinvention of innovation by global brands

Rakesh Kumar Goel
Date icon November 25, 2021

And how you can craft your own secret innovation sauce for your business

Grabbing the bull by the SLAs and KPIs

Rakesh Kumar Goel
Date icon November 25, 2021

Tame the service management beast to continuously improve customer experience and application...

Seven key lessons from data-sharing masters

Zhiwei Jiang
Date icon November 24, 2021

Three in five organizations only participate in low-collaboration data exchanges. But,...