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Dreamforce 2023

Welcome to a customer-first world
September 12 – 14, 2023 | San Francisco & Salesforce+ | Booth #1416

Customer First by Capgemini: Respectful Personalization, Revolutionized Experiences, Sustainable Connections.

Experience Dreamforce 2023 with us

We are celebrating thirteen years of active participation, igniting excitement and driving innovation as a Dreamforce 2023 premier Innovator Sponsor.

Prepare to be captivated by our cutting-edge insights, breakthrough technologies, and a shared vision for a sustainable future as we chart a course toward unparalleled success.

Don’t miss the action at booth #1416 where we will have live demonstrations, exclusive sessions and redefine possibilities built around our key themes of AI, Data, CRM, MuleSoft and Sustainability.

Join our Dreamforce speaking sessions:

Join us for our breakout sessions to draw inspiration from our speakers and gain valuable insights that will empower and transform your perspective.

Univision transforms into next-gen media leader

Tuesday 12 September | 3:00 PM – 3:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Univision channeled the power of Salesforce Media Cloud to create a centralized CRM tool that enables client tracking, manages leads, accounts and contacts and standardizes workflow management.


Gerard Popescu,
Vice President, Sales & Research Systems, Univision

Amit Ganguly,
Salesforce TMT Tower Lead, Capgemini NA

Heathrow – Creating data-driven Passenger Experience at a major airport

Tuesday 12 September | 4:30 – 5:10 PM PDT | Moscone West – Level 2, 2011 (M-250)

A major global aviation hub revolutionized passenger experience with Salesforce Data Cloud, using real-time data for personalized services, to enhance passenger satisfaction propelling the airport towards a data-driven future.


Bob Stickland,
Head of Commercial & Digital Platforms, Heathrow

Spero Blassoples,
Platform Architect, Heathrow

Barclays innovates through shared services modernization

Wednesday 13 September | 1:00 – 1:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Learn how to Modernize a legacy case management system with Salesforce, simplifying processes, lowering TCO, and accelerating time to market.


Sabina Isak,
CIO Functions Technology, Barclays

Sanju Nair,
Vice President Financial Services, Capgemini

Low Code, Fast Start: Launching new digital business with Capgemini’s BPaaS & Salesforce

Wednesday 13 September | 11:00 – 11:20 AM PDT | Moscone South – Campground TH1

Financial services companies are increasingly looking to build or acquire bolt-on digital businesses beyond their core products. Learn how to leverage Capgemini’s BPaaS capabilities & Salesforce to launch new bolt on businesses like pet Insurance, unsecured lending etc.


Sumit Uppal,
Head of FS Digital – North America, Capgemini

Explore our additional sessions at Dreamforce 2023

Speakers – Christopher Ramm, Salesforce CTO Germany. Lilith Van Beisen, Salesforce Principal Architect, Capgemini.

Speakers – Timo Kovala, Marketing Architect

13 September | 11:00 – 11:20 AM |
Yellowstone Theater (Moscone West, Level 2)

Speakers – Amanda Beard-Neilson, Portfolio Manager

Speakers – Lilith Van Biesen, Salesforce Principal Architect

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

Speakers – Andy Bergman, VP, Trailhead Content, Salesforce and Joseph Kubon, Salesforce MVP | Salesforce Solution Architect – Enterprise Delivery, Capgemini

Speaker – Susan Thayer, Director Digital Transformation, Sogeti

Meet our experts

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

Jane Arnold Hommet

Vice President Global Salesforce Partner Executive

Lara Wasowski

Expert in Salesforce solutions

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce

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