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Driving future growth by standardizing business processes to NetSuite

Industry: Consumer products

Region: Global

Technology and solutions:

  • Business processes covering record to report, order to cash, and design to build
  • NetSuite functionality including GL, AP, AR, FA, banking, treasury, order management, inventory management, and more


  • The company had inconsistent business processes and tools for handling acquired brands.
  • It needed to implement an ERP “light” solution to quickly onboard acquisitions of less than $1 billion to provide a global view and streamline the business processes of acquired brands.
  • The goal was a quick cloud-based ERP implementation and modifying the current on-premises SAP system was too costly and would take too long.
  • To meet its objectives in the desired timeframe, the company chose NetSuite as its foundational ERP. All new brand acquisitions will be implemented using NetSuite.
  • This required a number of partnerships, including NetSuite consulting, Salesforce Commerce Cloud, MuleSoft, Shopify, and DHL.


  • Financial process flows were implemented for three newly acquired direct-to-consumer brands.
  • The solution uses Restlet integration to transfer data between front-end e-commerce system, DHL, and other ERP systems.
  • Brand-specific parameters for the integration were maintained in NetSuite as custom fields outside of the script. This enabled new brand integrations without code changes.
  • The environments used included development, testing, UAT, data migration, and production.
  • One new division went live after only five months.
  • General ledger month-end sales data was generated with script customization using the invoice data in the period.
  • An integration was built to send the month-end sales data from NetSuite; this was converted into case quantity before sending it to SAP for consolidation.
  • In October 2019, the solution was re-used and implemented for additional acquired brands.


  • Capgemini successfully delivered a complex, entirely cloud-based business-transformation solution.
  • The solution lowered the total cost of ownership, reduced typical implementation times, and enables future expansion.
  • The company can more quickly close month-end processes and report to local authorities.
  • Building on the success of this project, the company is considering this model for its B2B customers.
  • It is also considering expanding NetSuite functionality to other geographies.

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