Customers increasingly expect customized, seamless, convenient experiences across multiple channels and touchpoints. Capgemini’s solutions and framework leverage emerging technologies such as artificial intelligence and machine learning (both on the customer-facing front-end and the back-end) as well as information from external data sets (from third parties, etc.) and enterprise data to generate a holistic view of the customer. Insurers are able to derive meaningful insights that drive upselling and cross-selling and increase customer retention.
Some of our solutions that enable analytics-driven deep customer insights include:
- Digital FNOL (First Notice of Loss) Utility
- Customer Experience Design
- Digital Business Assurance
- Appeals & Grievances
To learn more, write to us at insurance@capgemini.com.
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