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Client Stories

Home Office completes one of the UK Government’s largest cloud transformation projects

The Home Office is fundamental to the security and safety of the UK, acting as the lead government department for immigration and passports, drugs policy, crime, fire, counterterrorism and the police. New technology is transforming the way immigration services are delivered; making it faster and easier for members of the public to apply for visas and for Home Office staff to make millions of decisions each year. These systems of critical national importance are dependent on a complex, cloudbased infrastructure.


Public sector

Client Challenges / Business Need:

The existing hosting platform lacked the scalability and stability necessary to support the Home Office’s ambitious transformation agenda.


Capgemini provided a team of experts to manage the migration from the client’s previous supplier to the AWS platform, and a second team who were responsible for maintaining business continuity.

An innovative platform supporting new services

The redesigned and simplified infrastructure has improved the stability and resilience of the Home Office’s cloud environment, enhanced reliability of deployment and improved the security of the production service. It has also increased the ability to scale and to optimise infrastructure costs. This has resulted in more efficient and better protected digital services, ready and available for operational business and live services. For example, the organisation can now process 5,000 priority biometric cases3,000 biometric travel documents; 44,000 biometric residence permits and 8,000 initial accommodation cases per month.