Mathew Desmond

I help Automotive and Heavy Equipment Manufacturing clients enhance sales, marketing and aftersales processes in their dealer networks through innovative digital tools & approaches to improve customer experience & retention and dealer digital integration.

I was part of team that helped a major Automotive OEM define and deliver a digital transformation in the service lane to introduce a digital write-up tool.

The solution we created in partnerhip with the client is the largest deployment of a digital write-up tool in the industry with an impressive adoption rate of over 60% !

Mathew Desmond

Mi experiencia

Business Program Manager @ Capgemini

Jul 2006 - Present

Technical Analyst @ Information Technology and Services

Jun 1997 - Jul 2006