062387-Senior Applications Consultant - S/4HANA Customer Engagement lead

Candidate should be having  10 years of experience in SAP CRM/S4 Customer Engagement and should have worked in Utilities sector for Regulated and De-regulated Energy Markets with minimum 2-3 Implementation projects
Understanding of SAP CRM and S/4 Customer Engagement to Client’s business requirement and providing E2E CS/CRM/IDE-X design and solution
Should have strong knowledge in SAP S/4 Customer Engagement configurations like Contract management, CTI/IVR setup, Business roles, Workcenter, Web UI setup, Utilities data environment/Bol tree, FOP Configurations, Transaction launchers etc.
Experience in configuring SAP CRM for Utilities prior to SAP Customer Engagement
Experience in E2E CRM Service configuration
Experience in developing FS for CE Screen enhancement/Web UI enhancement
Experience in Business Master Data/Technical Master configuration
Should have good configuration knowledge in S/4 CE WebUI
Should have good process knowledge of Customer Engagement Business Processes in Electricity, water, Gas industry like Meter to cash flow, New Service Connection (Move-in), Account closure (Move-out), Transfer Disconnection, Reconnection, Customer complaints management, Service requests, Interaction records Amendment of IS-U Contracts etc.
Should have knowledge in CRM/IS-U Integration for objects like Contract Account, Business Partners, Premise, Connection object, Installation, Contracts, Service Notifications, BPEMs and MPM Process documents
Solution Design, change request Impact assessment, Requirement gathering, Development, Implementation, and estimation of deliverables
Should have worked with different Utilities suppliers, retailers and Transmission & Distribution sectors for regulated and De-regulated Energy Markets and involved in their transformation journeys for S/4 CE or CRM
Should have experience in RTM, drafting and reviewing Business process documents, Functional design documents, Solution papers etc
  Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.   Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.  


Applications Consultants have expertise in a specific technology environment.  They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE).  These roles also require functional and methodological capabilities in testing and training.


Required Skills and Experience:


You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities.


• Qualification: 7-10 years (3 years min relevant experience in the role), Bachelor’s Degree.

• Certification: SE level 1 and seeking level 2.

• Must have experience in Package Configuration.

• Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management.



Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law



About Capgemini   Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.     Visit us at www.capgemini.com. People matter, results count.   



Posted on:

March 11, 2022

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:




Business units:





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