Incident Manager

Job Position – Incident Manager - Mainframe

Job Location - Toronto, Ontario/ Onsite

Job Duration – Full Time


Job Description

"Incident Manager Responsibilities: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required to ensure its effectiveness. Communicating with upper management if major issues are found. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Incident Manager Requirements: Bachelor's degree in information technology, engineering, or a related field. At least five years’ experience working in IT service management, or a similar role. Solid knowledge of programming languages, such as Mainframe  Cobol, JCL, CICS, VSAM . Excellent managerial skills and ability to collaborate with team members. Strong problem solving, analytical, and time management skills."



Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Click the following link for more information on your rights as an Applicant - 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. 



Posted on:

June 8, 2022

Experience level:

Experienced (non-manager)

Contract type:




Business units:



Project & Engagement Management


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information