A Focus on Finance Powered by Intelligent Automation
Innovation Nation Winter 2017–2018
Aruna Jayanthi
Helping to optimize your business operations
This issue of Innovation Nation focuses on how Capgemini’s Finance Powered by Intelligent Automation solution is helping our clients reimagine their future, by promising the very best-in-class finance operations through a target operating model that actively supports their business
–Aruna Jayanthi, Head of Business Services
The emergence of intelligent automation is giving finance teams access to more and faster information than ever before.
Carole Murphy
Reimagining Finance and Accounting
Carole Murphy, Head of Business Transformation Services, Business Services
Automation needn’t be a threat at all. In fact it can be a promise—especially when it’s intelligent automation and when it’s applied to finance and accounting.
Voice-based Chatbots—a Revolution in Customer Relations
Thomas Saint-Hilaire, Digital Platforms, Prosodie-Capgemini
Voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience and delivering a rapid return on investment.
Considerations for Implementing a Global Contact Center
Bruno Sivardiere, International Odigo Business Developer, Prosodie-Capgemini
Any company considering setting up a global virtual contact center should pay attention to the global capacities of its customer engagement solution provider.
A look at some of the innovations and achievements from our Polish delivery centers
Justyna Piwowarczyk
Capgemini Poland—21 Years of Delivering Success
Justyna Piwowarczyk, Center Director Europe, Capgemini’s Business Services
Justyna talks about developing Capgemini Poland into a center that delivers intelligent automation and process transformation, staffed by “knowledge workers” who understand where automation can be applied.
Established in 1996, Capgemini Poland has become a powerhouse with almost 6,500 talented professionals providing business and infrastructure services across F&A, HRO, Supply Chain, Transformation and Financial Services.
Gustavo Tasner, Head of Americas Delivery Network, Business Services
Gustavo shares his experience as a volunteer building and equipping schools in Bosques del Quetzal, Guatemala City, to ensure a brighter future for their children.
Capgemini Turns 50!
