Service Management @ Capgemini: From Products to Services

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In this new service-driven world results can come from many sources, such as uptime of machines; running kilometres of a train or truck; optimized usage and recharging of a car battery; produced units like printed slides or completed DNA analysis on your machines. These are not future scenarios but existing service management use cases of […]

In this new service-driven world results can come from many sources, such as uptime of machines; running kilometres of a train or truck; optimized usage and recharging of a car battery; produced units like printed slides or completed DNA analysis on your machines. These are not future scenarios but existing service management use cases of clients with whom we have worked to make the transformation from products to services.

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