Can governments keep pace with the technology-savvy customer and contemporary global challenges? Twin issues, but failing on both fronts? What role for ICT in helping out?

This paper looks at the role that Information Communication Technologies (ICTs) can play in addressing these challenges and more particularly at ICTs in the arena of public services delivery – nationally and internationally.

It discusses a truly transformational agenda. One that calls for the spirit of real step change to be embraced: making public services twice as good, in half the time, for half the cost’. It is, arguably, only by doing so that we will achieve sufficient change to rectify what is clearly a mounting set of global challenges.