Global IT Partnerships for Utilities

We're actively engaged in bringing innovation to the market to solve your complex and evolving business issues and address your current and future business needs. Through collaboration with selected technology partners, we've already successfully delivered business solutions based on our partners’ technologies to countless utilities worldwide. 

Combining Expertise to Convert Technology Trends into Business Value

By bringing together our industry knowledge and implementation expertise with our partners’ breakthrough solutions, we deliver deeper insights and tangible, bottom-line results for your business. Our alliances are focused on both Smart Energy Services and Digital Utilities Transformation:

  • Smart energy technology to establish a smart energy infrastructure
  • Digital utilities transformation aimed at digitally enabled business processes that closely interact with the smart energy infrastructure and allow you to adopt digital technologies like mobility, big data, BPMS and cloud.

We've developed a number of alliances, which include among others the following on global level:

SAP Partnership

Capgemini has been a Global Implementation Partner of SAP, one of the world's largest package vendors for utilities since 1993. In the Utilities Sector, our Capgemini consultants specializing in SAP have worked on more than 100 projects in 19 countries. As an SAP Partner, Capgemini is closely connected with IBU Utilities, having collaborated to develop intercompany data exchange (IDEX) and SAP CRM solutions.
We exchange market views and share project experiences that have lead to joint IT value discovery for utilities and the development of innovative solutions. Capgemini invests in the early adoption of new technology in the SAP stack; the creation of assets like industry best practices, templates and accelerators based on SAP methodologies; and further industrialized project delivery. Through these investments, we create real business value for you by reducing your time to market and overall IT cost.

Our portfolio includes:

  • SAP best practice templates for energy and water companies
  • SAP CRM including 360 customer experience, marketing and loyalty management, social media integration
  • Billing, revenue and innovation management for convergent billing
  • SAP Mobility for customers, partners and employess based on SAP SUP and Afaria
  • Smart data analytics based on SAP HANA
  • Customer analytics based on SAP HANA
  • Meter data unification and synchronization, including integration with Itron and Landis+Gyr

Oracle Partnership

As one of the first companies to be named a global Diamond level partner by Oracle, we've helped clients worldwide to accelerate their growth and success since 1995. We count a global team of over 9,000 specialists and have made thousands of successful deliveries across all sectors, including utilities.

Our Oracle Utilities Service Center experts have over nine years of experience with MDM and CC&B. We invest in the early adoption of new technology in the Oracle stack. We merge utilities business knowledge with functional, technical and operational know-how based on Oracle technology and solutions specific to the utilities industry. This allows you to meet market windows and regulatory deadlines at a low total cost of ownership and a high return on investment.

Our Oracle solution portfolio includes:

  • Enterprise architecture for utility businesses in regulated and deregulated markets
  • SOA based AMI Integration of smart meter head end, meter data management system (MDMS) and customer care and billing(CC&B) applications
  • Smart Energy Services automation
  • 360 degree view of customer data
  • Scalar & interval data measurement
  • Complex billing scenarios
  • Multiple Customer Channel integration

Alstom Grid Partnership

Utilities are under pressure to use existing assets more effectively while improving reliability indices, enhancing customer service, and adopting the latest smart grid technologies. What's more, you may not always have available IT and operational staff to implement and maintain a new system.

The integration of  Alstom Grid’s new generation of smart control room solutions (e-terra 3.0) and Capgemini’s Smart Energy Services Platform, along with Capgemini’s systems integration, operations and consulting expertise, will provide an unparalleled set of services and solutions to support the Smart Grid transformation of  Utility companies worldwide. Capgemini and Alstom offer the industry’s first real-time, cloud-based Integrated Distribution Management Systems (IDMS) as well as a cloud-based Demand Response Management System (DRMS).

Itineris Partnership

The joint Capgemini-Itineris value proposition is all about delivering the best in class end-to-end ERP/CIS solution built on the Microsoft technology stack. This offers you the best alternative at a lower total cost of ownership compared to more traditional solutions. Together, we industrialize project delivery, reducing time to market and overall IT costs.

Capgemini has supported utilities in many big transformational programs leveraging consulting, project management, system integration and BPO. Through our international presence, we possess thorough knowledge of the utility industry in different countries. Itineris has developed – also based on its extensive experience in utilities – a standardized yet flexible ERP/CIS business solution: UMAX™, an innovative, agile, cost-effective and integrated business solution for utilities. It covers all market roles and commodities and supports you in both commercial (supply) and physical chains (grid); perfectly fitting today’s and future challenges within the industry.


Portfolio of joint solutions:

  • UMAX™ best practice templates for energy and water companies

  • UMAX™ for utility suppliers

  • UMAX™ for grid operators

  • UMAX™ for water companies

  • UMAX™ for integrated utilities and multi-utility operators

Pega Partnership

Our partnership combines Capgemini’s consulting and Utilities industry strengths with Pegasystems market-leading technology, to help you unlock business value through process flexibility, agility and innovation. We jointly invest in the creation of industry best practices, templates and accelerators for the Utilities industry based on Pega technology and methodology. Capgemini has a global Pega Center of Excellence of over 600 Pega certified consultants.

Capgemini and Pegasystems have partnered to deliver the Customer Centric Digital Platform based on Pega’s agile technology. 

Benefit From Proven Experience

CALORIE, our Solution Center for the Utilities industry, is enriching our partner solutions with concrete best practices, consolidated assets from project experience, testing and learning new technologies. This Rightshore® approach to global sourcing and delivery lets you use resources more effectively.

Contact Michel van Zutphen for more information.
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