{"id":768943,"date":"2026-10-27T10:33:30","date_gmt":"2026-10-27T15:33:30","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=research-and-insight&#038;p=768943"},"modified":"2026-10-29T10:34:31","modified_gmt":"2026-10-29T15:34:31","slug":"flexibility-and-governance-for-enterprise-platform-success","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/flexibility-and-governance-for-enterprise-platform-success\/","title":{"rendered":"Flexibility and governance for enterprise platform success"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/APIM-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:47% 28.999999999999996%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Enterprise management<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Flexibility and governance for enterprise platform success<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/10\/Felxibility-By-Szymon-PoV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the PoV<\/span><span class=\"type\">400 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1250774\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1250774\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-enterprise-platform-success-is-achieved-when-flexibility-is-balanced-with-governance\" class=\"wp-block-heading\">Enterprise platform success is achieved when flexibility is balanced with governance.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-enterprise-platform-success-is-achieved-when-flexibility-is-balanced-with-governance-a-well-structured-centre-of-excellence-backed-by-continuous-innovation-and-strong-operational-controls-transforms-platform-investments-into-measurable-business-value\">A well-structured center of excellence, backed by continuous innovation and strong operational controls, transforms platform investments into measurable business value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This point of view highlights that while ServiceNow offers a powerful enterprise platform for digital transformation, organizations often struggle to realize its full value without strong governance, strategic alignment, and continuous innovation. The paper emphasizes that platform success depends not only on technology implementation but also on establishing a Center of Excellence and Innovation (COEI).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By aligning platform investments with business priorities, organizations can accelerate time-to-market, lower implementation costs, improve stakeholder alignment, and unlock the full potential of their enterprise service management ecosystem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Enterprise platform success is achieved when flexibility is balanced with governance.<\/p>\n","protected":false},"author":257,"featured_media":768944,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"ee1ed2fd-57dd-403f-8606-1259c2ffb038\",\"blogId\":\"30\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/us-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/us-en\/research-and-insight\/flexibility-and-governance-for-enterprise-platform-success\/\",\"postId\":768943,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"07fd90d6-3015-4b80-a391-df4c6fba6e51\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/insights\/research-library\/flexibility-and-governance-for-enterprise-platform-success\/\",\"postId\":1250774,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":309,"primary_term":"Enterprise management","featured_focal_points":""},"tags":[],"research-and-insight-type":[85],"theme":[309],"brand":[],"service":[38,534],"industry":[],"partners":[],"content-group":[],"class_list":["post-768943","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-enterprise-management","service-enterprise-management","service-enterprise-service-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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