{"id":716911,"date":"2024-04-03T07:40:55","date_gmt":"2024-04-03T12:40:55","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=research-and-insight&#038;p=716911"},"modified":"2025-03-06T04:12:23","modified_gmt":"2025-03-06T09:12:23","slug":"shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","title":{"rendered":"Shape customer journeys with fast service for SAP customer experience solutions"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:47% 20%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer experience<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Shape customer journeys with fast service for SAP customer experience solutions<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/SAP-CX-Sell-Sheet.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download factsheet<\/span><span class=\"type\">11 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=991184\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=991184&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=991184&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-seamless-customer-experiences-are-critical-meet-evolving-expectations-by-creating-meaningful-connections-that-last\">Seamless customer experiences are critical. Meet evolving expectations by creating meaningful connections that last<\/h3>\n\n\n\n<p>Delivering seamless customer service is an opportunity to create interactions that build a lifetime of trust.<\/p>\n\n\n\n<p>However, customers are often at the mercy of outdated service processes, lengthy agent response times, and a lack of personalization that can leave them frustrated.<\/p>\n\n\n\n<p>Capgemini\u2019s Fast Service for SAP Customer Experience (CX) Solutions facilitate effective CX throughout every step of the lifecycle, with responsiveness, reporting insights, and accuracy. The implementation accelerator encompasses over 70 assets that Capgemini has prepared to speed the delivery of SAP Service Cloud and legacy SAP CRM migrations. These are designed to adapt to specific business processes and will significantly shorten time to launch for SAP Service Cloud.<\/p>\n\n\n\n<p>With Capgemini, Fast Service for SAP Customer Experience Solutions can help resolve problems with speed and cost efficiency. Our offering creates an environment for customer learning, engagement, and improved loyalty, and delivers continuous customer insights for automated and optimized processes.<\/p>\n\n\n\n<p>Fast Service for SAP Customer Experience Solutions builds a 360-degree picture of the customer, so you can view customer details, interactions, correspondences, and preferences in one place.<\/p>\n\n\n\n<p>It also allows you to clearly track and manage customers, fueling your ability to deliver connected experiences that improve lifetime value.<\/p>\n\n\n\n<p>Capgemini works directly with SAP and your business to plan, build, and manage your customer data repository and create top-tier experiences across channels, devices, and geographies at scale.<\/p>\n\n\n\n<p>Achieve speed, reliability, and optimization across every channel in your value chain with Fast Service for SAP Customer Experience Solutions. Our expertise, rich multi-industry track record, and award-winning design will transform experiences by driving customer satisfaction and deepening loyalty.<\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\">Contact us to learn more<\/h4>\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_717293_55433222\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t<script type=\"text\/javascript\">\n\t\t\tvar utmMediumInputId = \"_mf_712937_8807_1012124740\";\n\t\t\twindow.MF = window.MF || {}; \/\/ Initialize window.MF if it's not already\n\t\t\twindow.MF.utmMediumInputId = utmMediumInputId;\n\t\t\tconsole.log('utmMediumInputId Set:', window.MF.utmMediumInputId); \/\/ Log the ID being set\n\n\t\t\t<\/script>\n\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_712937_8807_1012124740\">UTM_medium\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_712937_8807_1012124740\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_712937_8807\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"\" \n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t\t\t\t<script type=\"text\/javascript\">\n\t\t\tvar utmSourceInputId = \"_mf_712937_6878_1311998164\";\n\t\t\twindow.MF = window.MF || {}; \/\/ Initialize window.MF if it's not already\n\t\t\twindow.MF.utmSourceInputId = utmSourceInputId;\n\t\t\tconsole.log('utmSourceInputId Set:', window.MF.utmSourceInputId); \/\/ Log the ID being set\n\n\t\t\t<\/script>\n\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_712937_6878_1311998164\">UTM_source\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_712937_6878_1311998164\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_712937_6878\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"\" \n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t\t\t\t<script type=\"text\/javascript\">\n\t\t\tvar utmCampaignInputId = \"_mf_712937_9965_1760270124\";\n\t\t\twindow.MF = window.MF || {}; \/\/ Initialize window.MF if it's not already\n\t\t\twindow.MF.utmCampaignInputId = utmCampaignInputId;\n\t\t\tconsole.log('utmCampaignInputId Set:', window.MF.utmCampaignInputId); \/\/ Log the ID being set\n\n\t\t\t<\/script>\n\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_712937_9965_1760270124\">UTM_campaign\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_712937_9965_1760270124\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_712937_9965\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"\" \n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t\t\t\t<script type=\"text\/javascript\">\n\t\t\tvar utmContentInputId = \"_mf_712937_2461_1950981786\";\n\t\t\twindow.MF = window.MF || {}; \/\/ Initialize window.MF if it's not already\n\t\t\twindow.MF.utmContentInputId = utmContentInputId;\n\t\t\tconsole.log('utmContentInputId Set:', window.MF.utmContentInputId); \/\/ Log the ID being set\n\n\t\t\t<\/script>\n\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_712937_2461_1950981786\">UTM_content\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_712937_2461_1950981786\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_712937_2461\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"\" \n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_99225_3491_2965593601\" name=\"_mf_99225_3491\" placeholder=\"First Name\" required \/><label for=\"_mf_99225_3491_2965593601\" class=\"form-label\">First Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_99225_1951_2847999809\" name=\"_mf_99225_1951\" placeholder=\"Last Name\" required \/><label for=\"_mf_99225_1951_2847999809\" class=\"form-label\">Last Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Last Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_99225_8782_168834948\" name=\"_mf_99225_8782\" placeholder=\"Email\" required \/><label for=\"_mf_99225_8782_168834948\" class=\"form-label\">Email <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Email is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_635350_4381_1618398922\" name=\"_mf_635350_4381\" placeholder=\"Company\" required \/><label for=\"_mf_635350_4381_1618398922\" class=\"form-label\">Company <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Company is not valid.<\/div><\/div>\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_717293_689_2975671110\">Page title\t\t\t\t\t<\/label>\n\t\t\t\t<input type=\"hidden\" id=\"_mf_717293_689_2975671110\" class=\"mf_field__input empty\" name=\"_mf_717293_689\" data-validate=\"text\" value=\"Shape customer journeys with fast service for SAP customer experience solutions\"  \/>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_717293_7012_1212802506\">Page URL\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_717293_7012_1212802506\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_717293_7012\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\"\n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t<div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_99225_4490_1734636153\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_99225_4490[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_99225_4490_1734636153\" class=\"form-check-label consent-text\">\n\t\t\t\tI agree to Capgemini collecting &amp; processing my personal data to allow me to receive information on Capgemini services. For further information, please see our<a href=\"https:\/\/www.capgemini.com\/us-en\/privacy-policy\/\"> Privacy Notice<\/a>.  &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\">\n\t\t\t\t\t<label for=\"slider-submit-_mf_99225_4691\" class=\"slide-text\">\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"slider-submit-_mf_99225_4691\"\n\t\t\t\t\t\ttype=\"range\"\n\t\t\t\t\t\tclass=\"mf_field__input slider-frm-btn\"\n\t\t\t\t\t\trel=\"_mf_99225_4691\"\n\t\t\t\t\t\tmin=\"0\"\n\t\t\t\t\t\tmax=\"100\"\n\t\t\t\t\t\tvalue=\"0\"\n\t\t\t\t\t\taria-label=\"Slide to submit\"\n\t\t\t\t\t\taria-describedby=\"slide-instruction-_mf_99225_4691\"\n\t\t\t\t\t\taria-valuenow=\"0\"\n\t\t\t\t\t\taria-valuemin=\"0\"\n\t\t\t\t\t\taria-valuemax=\"100\"\n\t\t\t\t\t\taria-orientation=\"horizontal\"\n\t\t\t\t\t\trole=\"slider\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<span id=\"slide-instruction-_mf_99225_4691\" class=\"sr-only\">\n\t\t\t\t\t\tUse right arrow keys to slide, or drag right with your finger. When you reach 100 percent, the form is submitted.\t\t\t\t\t<\/span>\n\t\t\t\t\t<!-- Mobile-only submit button fallback -->\n\t\t\t\t\t<button type=\"submit\" class=\"mf-mobile-submit-btn\" disabled>\n\t\t\t\t\t\t<span class=\"sr-only\">If you use a screen reader or VoiceOver, double-tap this button to submit the form.<\/span>\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"submit_btn_txt\" class=\"submit_btn_txt\" value=\"Slide to submit\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"submitted_state_txt\" class=\"submitted_state_txt\" value=\"Submitted\"\/>\n\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"717293\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"2024-us-sap-customer-experience-contact-us-fh\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"823761c4e2\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\tThank you for your interest.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG717293 = {\"717293\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-client-stories section-client-stories\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"clientblock-title\">Related resource <\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"slider-nav-wrapper smallDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next \" aria-label=\"Slider next\"><\/button><\/div><\/div><div class=\"slider-list\"><div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6193_blog_image.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Electric utility company improves customer service experiences with SAP CRM modernization\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/electric-utility-company-improves-customer-service-experiences-with-sap-crm-modernization\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Electric utility company improves customer service experiences with SAP CRM modernization<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/electric-utility-company-improves-customer-service-experiences-with-sap-crm-modernization\/\" aria-label=\"Read more about Electric utility company improves customer service experiences with SAP CRM modernization\"><span>Read more<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<\/div><div class=\"slider-nav-wrapper largeDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":716912,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ceb807a5-96c0-4f03-8cc5-173285c4a757\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":46,"primary_term":"Customer experience","featured_focal_points":"{\"x\":0.45,\"y\":0.31}"},"tags":[],"research-and-insight-type":[388],"theme":[46],"brand":[],"service":[45],"industry":[],"partners":[177],"content-group":[],"class_list":["post-716911","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-ebook","theme-customer-experience","service-customer-experience","partners-sap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shape customer journeys with fast service for SAP customer experience solutions - Capgemini USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shape customer journeys with fast service for SAP customer experience solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T09:12:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\",\"name\":\"Shape customer journeys with fast service for SAP customer experience solutions - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg\",\"datePublished\":\"2024-04-03T12:40:55+00:00\",\"dateModified\":\"2025-03-06T09:12:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Shape customer journeys with fast service for SAP customer experience solutions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/\",\"name\":\"Capgemini USA\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/38763fba1624dc11892a5a61e313aa8d\",\"name\":\"chaitanyakadrekar\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/author\/chaitanyakadrekar\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Shape customer journeys with fast service for SAP customer experience solutions - Capgemini USA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","og_locale":"en_US","og_type":"article","og_title":"Shape customer journeys with fast service for SAP customer experience solutions","og_url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","og_site_name":"Capgemini USA","article_modified_time":"2025-03-06T09:12:23+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","name":"Shape customer journeys with fast service for SAP customer experience solutions - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","datePublished":"2024-04-03T12:40:55+00:00","dateModified":"2025-03-06T09:12:23+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/us-en\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"Shape customer journeys with fast service for SAP customer experience solutions"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini USA","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/38763fba1624dc11892a5a61e313aa8d","name":"chaitanyakadrekar","url":"https:\/\/www.capgemini.com\/us-en\/author\/chaitanyakadrekar\/"}]}},"theme_term_info":[{"id":46,"name":"Customer experience"}],"industry_term_info":[],"services_term_info":[{"id":45,"name":"Customer experience"}],"partners_term_info":[{"id":177,"name":"SAP"}],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Shape customer journeys with fast service for SAP customer experience solutions","url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2024-04-03T12:40:55Z","datePublished":"2024-04-03T12:40:55Z","dateModified":"2025-03-06T09:12:23Z"},"rendered":"<meta name=\"parsely-title\" content=\"Shape customer journeys with fast service for SAP customer experience solutions\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/shape-customer-journeys-with-fast-service-for-sap-customer-experience-solutions\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2024-04-03T12:40:55Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6185-Web-banner-2880x1800-P2-2-1.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/716911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/191"}],"version-history":[{"count":12,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/716911\/revisions"}],"predecessor-version":[{"id":741873,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/716911\/revisions\/741873"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media\/716912"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=716911"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/tags?post=716911"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight-type?post=716911"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/theme?post=716911"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=716911"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=716911"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=716911"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=716911"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=716911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}