{"id":631214,"date":"2022-09-19T13:16:07","date_gmt":"2022-09-19T18:16:07","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=780322"},"modified":"2025-03-06T06:31:41","modified_gmt":"2025-03-06T11:31:41","slug":"unlock-the-power-of-experience-with-servicenow","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/","title":{"rendered":"Unlock the power of experience with ServiceNow"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Banner-Service-Now-K22-2880x1800-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:53% 60%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Unlock the power of experience with ServiceNow<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">We empower our clients to constantly adapt their people, organization, and systems to deliver consumer-grade employee experiences and bring unmatched service excellence to customers.<\/h2><p class=\"intro-para-content\">Our solutions extend ServiceNow capabilities to accelerate your digital transformation strategy rather than get in the way. Capgemini was proud to be a SELECT sponsor of Knowledge 2022, with live and in-person events across the globe.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\">Watch our expert interviews or catch up on our sessions and learn how we use automation to Unlock the Power of Experience.<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Ready, set, transform your patient experience to accelerate clinical trials<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Signant Health, a leader in clinical trials, worked with Capgemini to improve patient retention with customer-driven experiences leveraging multiple channel solutions, including phone, chat, email, a self-service portal, and mobile accessibility. Leveraging this technology and patient engagement model proved to be significantly impactful to accelerate clinical trials, including COVID-19 vaccine development. The results? A clinical trial for Pfizer launched in four weeks and managed incidents from 46,000 patients. 95 percent patient satisfaction rate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-session-speaker\"><strong>Session speaker :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leslee Sheffield, Senior Global Sales Professional, Capgemini<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Intelligent Industry \u2013 Empowering workers through automation with Capgemini<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Industrial companies are increasingly challenged by an aging workforce further exacerbated by The Great Resignation. In the evolution of the Intelligent Industry, companies are faced with urgency to deliver seamless experiences from hire to retire as they seek new ways to engage, train, and retain workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Session speakers :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vinay Aggarwal, ServiceNow Platform Offerings Leader, NA, Capgemini<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alex Albano, Senior Director, Employee Experience, Capgemini Invent<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Learn how we empower workers to perform their jobs better, faster, and safer through automation by downloading the&nbsp; presentation.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Intelligent-Industry-\u2013-Empowering-workers-through-automation-with-Capgemini-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">DOWNLOAD NOW<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-leading-manufacturing-intelligent-automation-journey-with-capgemini\">Leading manufacturing intelligent automation journey with Capgemini<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We looked at what it took to pivot leading manufacturing organization to a unified smart workflow system that unlocked productivity by a streamlined and modernized approach to operating procedures. It\u2019s no secret that technology can transform business by eliminating redundancies and streamlining processes via automation, but it is also an arduous task.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Session speakers:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Boris Rabkin, Head, ServiceNow Delivery, North America, Capgemini<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">April Smith, IT Service Management\u202fConsultant, Capgemini<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Learn how we unified smart workflow through automation by downloading the presentation.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Leading-manufacturing-intelligent-automation-journey-with-Capgemini-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">DOWNLOAD NOW<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-capgemini-is-helping-the-boardroom-to-rethink-how-to-manage-risk-in-2022\">Capgemini is helping the boardroom to rethink how to manage risk in 2022<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We explored how businesses can better respond in the face of both systemic and systematic risks and discussed how ServiceNow\u2019s Integrated Risk Management offering can help you cope in a year where Black Swans are the New Black!\u202f&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Session speaker:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kaylene O\u2019Brien, Managing Director \/ CEO of Capgemini for Australia and New Zealand<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gemma Kyle,\u202fGroup Executive, Risk and Compliance for Rest Super<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":257,"featured_media":690543,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"6ad0f3f8-ffae-4b37-8426-5e661b2215a7\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":289,"primary_term":"Innovation","featured_focal_points":""},"tags":[],"research-and-insight-type":[288],"theme":[289],"brand":[],"service":[137],"industry":[],"partners":[178],"content-group":[],"class_list":["post-631214","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","theme-innovation","service-intelligent-industry","partners-servicenow"],"yoast_head":"<!-- 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