{"id":625881,"date":"2021-07-28T05:50:00","date_gmt":"2021-07-28T10:50:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=609925"},"modified":"2025-03-07T06:36:42","modified_gmt":"2025-03-07T11:36:42","slug":"intelligent-support-services","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","title":{"rendered":"Intelligent support &#038; services"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard header header--sub header--news\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\"><strong><strong>Intelligent support &amp; services<\/strong><\/strong><\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-engineering.svg\" alt=\"capgemini-engineering\"\/><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">With all and every product connected digitally, support and service departments will move from being cost centers to customer experience ambassadors and revenue generators, with data driven services connected to the ongoing use of a product rather than product ownership. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini engineering helps its clients in capturing this opportunity by modernizing, rolling out and operating services &amp; support associated to their new generation of products. This includes software product configuration, and integration in live operational environment using new generation software solutions. We provide product support &amp; managed services to enable continuous improvement in customer experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-card-tabs-children undefined cardtabsChildren section section--social-explore\"><div class=\"tabs\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-6 leftDiv\" id=\"leftDivId\"><div class=\"content-title\"><h3>Offer Highlights<\/h3><\/div><ul class=\"tabs-nav\"><li data-tab=\"0\" class=\"<strong&gt;<strong&gt;<strong&gt;Network Lab Management &amp; Testing Services<\/strong&gt;<\/strong&gt;<\/strong&gt; card-tab-parent\"><a href=\"#\" title=\"<strong&gt;<strong&gt;<strong&gt;Network Lab Management &amp; Testing Services<\/strong&gt;<\/strong&gt;<\/strong&gt;\" class=\"mainTitle\"><h4><strong><strong><strong>Network Lab Management &amp; Testing Services<\/strong><\/strong><\/strong><\/h4><\/a><ul class=\"tabs-subnav\"><\/ul><\/li><li data-tab=\"1\" class=\"<strong&gt;<strong&gt;<strong&gt;Product support &amp; Sustenance<\/strong&gt;<\/strong&gt;<\/strong&gt; card-tab-parent\"><a href=\"#\" title=\"<strong&gt;<strong&gt;<strong&gt;Product support &amp; Sustenance<\/strong&gt;<\/strong&gt;<\/strong&gt;\" class=\"mainTitle\"><h4><strong><strong><strong>Product support &amp; Sustenance<\/strong><\/strong><\/strong><\/h4><\/a><ul class=\"tabs-subnav\"><\/ul><\/li><\/ul><\/div><div class=\"col-md-6 rightDiv\"><div class=\"tabs-content\"><div class=\"tab\" data-tab=\"0\"><div class=\"tab-title\"><a href=\"#\"><h4><strong><strong><strong>Network Lab Management &amp; Testing Services<\/strong><\/strong><\/strong><\/h4><\/a><\/div><div class=\"tab-inner\"><p>Digitization and the ever growing data traffic require new strategies and solutions to test, validate networks and launch new applications with fast time to market.<br><br>Big Data, Analytics and the emergence of IoT require continuous upgrade and expansion of network infrastructures and the launch of new applications to face new market needs.\u00a0<\/p><\/div><\/div><div class=\"tab\" data-tab=\"1\"><div class=\"tab-title\"><a href=\"#\"><h4><strong><strong><strong>Product support &amp; Sustenance<\/strong><\/strong><\/strong><\/h4><\/a><\/div><div class=\"tab-inner\"><p>The introduction of next generation disruptive technologies, innovative business models and a highly competitive market pose a significant support and operational challenge to product OEMs, enterprise software companies, independent software vendors and service providers cutting across various technology domains.<br><br>In the digital era every company must place a spotlight on product and technical support to ensure the customer experience is seamless from initial product installation to global 24\u00d77 support and operations centers.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Latest insights <\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/retails-next-evolution-preparing-for-agentic-customer-experience\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/GCN-event_Banner_2880X1800.jpg\" alt=\"GCN event Banner image\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/retails-next-evolution-preparing-for-agentic-customer-experience\/\" aria-label=\"Retail\u2019s next evolution: Preparing for agentic customer experience\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Retail\u2019s next evolution: Preparing for agentic customer experience<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/digital-transformation-for-a-resilient-water-future\/\" aria-label=\"Digital transformation for a resilient water future\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Digital transformation for a resilient water future<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/scaling-adaptive-ai-in-manufacturing\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/09\/Adaptive-AI-web-banner.jpg\" alt=\"\" style=\"object-position: 66% 41%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/control-your-agentic-workplace\/\" aria-label=\"Control your agentic workplace\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Control your agentic workplace<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/scaling-adaptive-ai-in-manufacturing\/\" aria-label=\"Scaling Adaptive AI in Manufacturing\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Scaling Adaptive AI in Manufacturing<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering.svg\" alt=\"capgemini-engineering\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering-white.svg\" alt=\"capgemini-engineering\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":34,"featured_media":692259,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ddb3c97f-9a73-42d3-b046-15d3914cba1c\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[135],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-625881","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","brand-capgemini-engineering"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Intelligent support &amp; services - Capgemini USA<\/title>\n<meta name=\"description\" content=\"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/intelligent-support-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent support &amp; services\" \/>\n<meta property=\"og:description\" content=\"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-07T11:36:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"146\" \/>\n\t<meta property=\"og:image:height\" content=\"165\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"Report\"],\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Intelligent support &#038; services\",\"datePublished\":\"2021-07-28T10:50:00+00:00\",\"dateModified\":\"2025-03-07T11:36:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/\"},\"wordCount\":247,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2021\\\/07\\\/Picture4-1.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/\",\"name\":\"Intelligent support & services - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2021\\\/07\\\/Picture4-1.jpg\",\"datePublished\":\"2021-07-28T10:50:00+00:00\",\"dateModified\":\"2025-03-07T11:36:42+00:00\",\"description\":\"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2021\\\/07\\\/Picture4-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2021\\\/07\\\/Picture4-1.jpg\",\"width\":146,\"height\":165},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/intelligent-support-services\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Intelligent support &#038; services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Just another www.capgemini.com site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"}},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/dk-en\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Intelligent support & services - Capgemini USA","description":"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/intelligent-support-services\/","og_locale":"en_US","og_type":"article","og_title":"Intelligent support & services","og_description":"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to","og_url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","og_site_name":"Capgemini USA","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2025-03-07T11:36:42+00:00","og_image":[{"width":146,"height":165,"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","Report"],"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/"},"author":{"name":"","@id":""},"headline":"Intelligent support &#038; services","datePublished":"2021-07-28T10:50:00+00:00","dateModified":"2025-03-07T11:36:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/"},"wordCount":247,"publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","name":"Intelligent support & services - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","datePublished":"2021-07-28T10:50:00+00:00","dateModified":"2025-03-07T11:36:42+00:00","description":"Intelligent support &amp; services With all and every product connected digitally, support and service departments will move from being cost centers to","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","width":146,"height":165},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Intelligent support &#038; services"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini","description":"Just another www.capgemini.com site","publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/us-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/us-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"}},{"@type":"Person","@id":"","url":"https:\/\/www.capgemini.com\/dk-en"}]}},"theme_term_info":[],"industry_term_info":[],"services_term_info":[],"partners_term_info":[],"brand_term_info":[{"id":135,"name":"Capgemini Engineering","slug":"capgemini-engineering"}],"brand_term":[{"id":135,"slug":"capgemini-engineering"}],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Intelligent support &#038; services","url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg?w=146&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2021-07-28T10:50:00Z","datePublished":"2021-07-28T10:50:00Z","dateModified":"2025-03-07T11:36:42Z"},"rendered":"<meta name=\"parsely-title\" content=\"Intelligent support &#038; services\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/intelligent-support-services\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg?w=146&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2021-07-28T10:50:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/Picture4-1.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/625881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/34"}],"version-history":[{"count":20,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/625881\/revisions"}],"predecessor-version":[{"id":761917,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/625881\/revisions\/761917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media\/692259"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=625881"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/tags?post=625881"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight-type?post=625881"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/theme?post=625881"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=625881"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=625881"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=625881"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=625881"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=625881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}